Published by Extramarks Education on Oct 25, 2024

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Why should I report an Issue with Extramarks – The Learning App?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Extramarks Education to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Extramarks – The Learning App image 1 contact Extramarks – The Learning App image 2

About Extramarks – The Learning App

1. With the help of Interactive Learning, students learn with 3D videos, games, quizzes, puzzles & more. 📝 Weekly tests and homework - Regular weekly tests, mock tests and previous year question papers with a formative assessment before a final exam coupled with creative grading can help students learn better. ❓ Doubt solving sessions - The educational study app offers unlimited in-class doubt-solving and through search tools. 💡 Power Questions & Power Test - Practising before an exam helps students understand the exam pattern.

2. With our customizable packages, you can access tailored learning modules for specific chapters, subjects, or entire syllabus. 🎓 Live Classes from Top Faculty- Learn from India’s best teachers, Extramarks LIVE online education ensures that every student of Grade 6-12, CBSE, ICSE, State Boards, IIT JEE & NEET receives personalized, one-on-one attention. 🎮 Game-based learning- This focuses on conceptual learning instead of rote learning.

3. With power questions, Extramarks’ content repository becomes truly unlimited as every question becomes a template of its own. 📊 Personalized recommendations - Students can track learning progress, strengths & areas of improvement through real-time reports based on Bloom’s taxonomy analysis.

4. This app is a comprehensive all subjects learning app, designed to cater to K-12, JEE, and NEET students across all boards, including CBSE and ICSE.

5. Discover Extramarks, the ultimate learning app for students seeking NCERT solutions.

6. Welcome to Extramarks learning app for class 1-12 students🌟 – Your ultimate learning companion and one of the best padhne wala apps available.

7. Whether you're looking for a self-study program or live online classes, Extramarks offers it all in affordable, customizable packages.

8. The app also suggests learning material based on areas of improvement. 📧 Product Support: customersupport@extramarks. 📧 Technical Support: techsupport@extramarks.

Extramarks Customer Insights

1. It make study more easy with the tricks of the teacherWorst app also worst website when I login into anthor device or i do not it kicks me out from other it says multiple device login detected i hate it All the time i have to login why can't I login from one device multiple accounts!!.It's superb !!! 😙 Learning is a fun now.. It includes test, you can practice, watch videos in which you get instant revision and more.. It's amazing 🤩... Thankyou team !! You did a great work 👏🏻This app is the worst of all because they teach very badly and send the notes which they teaches in class.

2. I like it a lot but kindly look ahead on the matter of ads.When video get stop then we have to cancel that video and then the video will start this is much problem in this app This app donot start properly and don't work properlyThis app was working very good when I was in the trial but after the trial when I bought this package I face many problem like : 1.

3. My child didn't get access to any of the classes but still every month we are paying the monthly emi.please arrange a call for us or either send us the cancellation mailThe app is really good for learning.

4. In just half month l was thinking to take my money back but they were very smart they have taken all the year money before.It's a super cool app and a perfect sute for students for learning.

5. I have faced many network problem here, after sometimes the video starts to load itself again and this hapends many times.

6. I requested to cancel the subscription on november but as of now I didn't got the cancellation mail.

7. If I click a video everything would turn white and I have to exit the app.

8. I liked it a lot but the problem is this app contains a lot of ads.

9. But I gave them thiese five stars for their teaching techniques.

10. In short all my money is waste at all.

11. They didn't even attend the calls.

Steps to Troubleshoot & Fix Extramarks Issues

1. Fix Extramarks Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Extramarks: Restarting the app will resolve most errors.
  2. Update the Extramarks App. Here is how:
    1. On Android goto PlayStore » Search for "Extramarks" » Open Extramarks – The Learning App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Extramarks » click "UPDATE".
  3. Clear Extramarks – The Learning App app cache: Clearing cached data will force your app to retrieve the latest data directly from Extramarks servers.
    1. On Android, goto Settings » Apps » Select "Extramarks – The Learning App" » click Storage » click "Clear Cache".
  4. Check Extramarks app permissions. If any of these permissions required to use your device's features are disenabled, Extramarks might not work.
  5. Uninstall and reinstall Extramarks. If nothing else has worked, completely uninstall Extramarks then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Extramarks not working


2. Fix Extramarks Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Extramarks be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Extramarks not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Extramarks may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • after 7 days trial I want to cancel my subscription but extramarks harrasing me saying that we can not cancel

    — by harshvi 1 year ago

  • Respected sir,
    Please do the needful on ticket no 00271964
    As I am sending daily mails to cusyomersupport@ extramarks... from 21 September 2022
    And still my queries is not completed...
    This is MUSTAFA CHITALWALA father of INSIYAH MUSTAFA CHITALWALA.
    Please cancel my subscription.from EXTRAMARKS APP. Which was under try basic for 7 days Period policy. You can see your policy paper ( 7 days will get expired on 24 September 2022.) And I am sending mails from 21 September
    As it is not useful for my children. Please do the needful as soon as possible
    AND PLEASE RETURN MY ₹ 32500 BACK.
    And send me the cancelation email, or Acknowledgement slip.
    No reply getting back from your side....?

    — by Mustafa chitalwala 2 years ago

  • Can I get refund

    — by Abubakar Siddique 2 years ago

  • I Amal , had subscribed to Extramarks on 10-09-2022.
    Subscription details: Amal
    amalmajeed7025@redacted
    8848221880
    I got access to the app on 12-09-2022.As I couldn’t make the best out of it, i prefer a cancellation of the same.I have already contacted the mentors.The subscription amount was 13500 and I had payed a registration amount of 2700 directly to the account of extramarks.The rest was chose to pay by EMI.Hereby I request for the cancellation and refunding of the registration fee to the following bank account as soon as possible.
    Account number - 0188053000007745
    IFSC code - SIBL0000188

    — by Amal 2 years ago

  • Sorry ,I have no time to attend the classes

    — by Ashwanth B 2 years ago

  • I really want to cancel the extramarks subscription as I not getting a video relating to a particular topic.. this is crap.. thats all

    — by Triparna Samanta 2 years ago

  • i submitted the wrongg number

    — by xia 2 years ago

  • Subscription cancel request..

    — by Gokul Raj 2 years ago

  • Hello Extra marks! Please, delete my account/cancel subscription from/on the Extra marks..

    — by Gokul Raj 2 years ago

  • Please, please cancel my subscription already it's too late... I was trying for the past one month, with the call no one is responding whomever called me first..

    — by Gokul Raj 2 years ago

  • I have been started learning on Extra marks platform for 6 days but i am not able to understand the classes .
    The part of detailed learning and concept learning is very difficult to understand .
    And I can't handle studies on extra marks as well as in school at the same time .
    So , this is an polite request to the extra marks team to please cancel my subscription and give me refund .

    Mob no. - 9929971929

    — by Piyush Saini 2 years ago

  • Not intrested

    — by kirthick varshan 2 years ago

  • Not intrest

    — by kirthick varshan 2 years ago