Published by Triller LLC on Jan 15, 2024

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Why should I report an Issue with Triller: Social Video Platform?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Triller LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Triller Customer Insights

1. Im ashamed to have ever downloaded it on to my phone.Triller is a great app I loved it when I first downloaded it because when using your own music you can record for longer than 30 seconds but now they changed that option and everything is 30 seconds which is very upsetting especially when I do dance videos.

2. First of all, I heard Kevin Hart was supposed to be featured on triller, yet, after searching for an hour or so, I did not find any content from him.

3. It's impossible for me to make a good video.In my time using triller, I was thoroughly disappointed.

4. Every video I record lags behind the music for the video very badly, and I can't find a fix for this no matter how hard I try and I've been trying on and off for over a year.

5. And i do think there are just a little to much things in the way of the videos when you scroll.I use to think Triller was a good app a long time ago but it slowly got worse, and I deleted it.

6. I do not find this content entertaining or engaging, but if you really love ads, maybe this app is for you.This app is like a sad, pathetic Frankenstein mashup of so many other apps to have come before it.

7. For Example: I take a quick vid, and I press the button to record, but I cannot stop the video in between the middle of the song or whenever I like.

8. It starts playing music right upon opening it, which is annoying every time, and some of the buttons wouldn't even work for me.

9. As I scrolled through the triller homepage, all the featured clips seemed to be ads, commercials, or just filled with blatant product placement.

10. I am unable to control the length of my video clips, or have a wide range of filters.

11. Immediately after opening the app for the first time, it informs you that it's stealing your data and says you can turn it off in settings.

Steps to Troubleshoot & Fix Triller Issues

1. Fix Triller Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Triller: Restarting the app will resolve most errors.
  2. Update the Triller App. Here is how:
    1. On Android goto PlayStore » Search for "Triller" » Open Triller: Social Video Platform » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Triller » click "UPDATE".
  3. Clear Triller: Social Video Platform app cache: Clearing cached data will force your app to retrieve the latest data directly from Triller servers.
    1. On Android, goto Settings » Apps » Select "Triller: Social Video Platform" » click Storage » click "Clear Cache".
  4. Check Triller app permissions. If any of these permissions required to use your device's features are disenabled, Triller might not work.
  5. Uninstall and reinstall Triller. If nothing else has worked, completely uninstall Triller then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Triller not working


2. Fix Triller Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Triller be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Triller not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Triller may not be able to connect to the Internet when running in the background.

Reported Issues