Contact One Top Customer Service

Why chat with our AI One Top Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of One Top.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Better to use the one top without the app rather than struggle with getting out to connect each time and trusting the temperature readings which won't stabilize (we're taking 150° F swings on the readings within 30 seconds, well after the plan has warmed up)I love my OneTop, but I hate this app.

2. Second main issue is that if the phone happens to lose connection with the One Top, you cannot resume the recipe where you left off, and are forced to restart the recipe from the beginning which is no help as you can't skip steps at all.

3. Most recently the app started failing to load any recipes whatsoever, merely shows a blank page whenever you select a recipe.

4. 4).Is programmable to remember my custom recipes, and can upload to share with others.. 5).Can be accessed from a laptop instead of just my phone.

5. Would love a resume feature or a skip steps option.Super buggy garbage.

6. Very limited on things to cook so far..This app is quite useless and better recipes can be found from most blogs.

7. BuzzFeed authors, if you're reading this, you brought this on yourself.Would really love more availability and options that the iPhone app has.

8. "hey, we can do sous vide! Here's a bunch of recipes that just say "preheat to goal temperature!" in our ugly app!" C'mon man.

9. It shows me ALL the recipes when I select VEGAN.

10. There's only around 40 recipes, which are by "professional chefs designed to work perfectly with One Top,".

11. 6) Has more filtering so I can select or search for KOSHER / GLUTEN-Free / Vegan / Diabetic / etc.Not very good.

1. Fix One Top Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart One Top: Restarting the app will resolve most errors.
2. Update the One Top App. Here is how:
   1. On Android goto PlayStore » Search for "One Top" » Open One Top » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for One Top » click "UPDATE".
3. Clear One Top app cache: Clearing cached data will force your app to retrieve the latest data directly from One Top servers.
   1. On Android, goto Settings » Apps » Select "One Top" » click Storage » click "Clear Cache".
4. Check One Top app permissions. If any of these permissions required to use your device's features are disenabled, One Top might not work.
5. Uninstall and reinstall One Top. If nothing else has worked, completely uninstall One Top then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing One Top not working

2. Fix One Top Server issues & Internet Connection

1. Check network connection: An unstable Internet will make One Top be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to One Top not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, One Top may not be able to connect to the Internet when running in the background.