Contact Picap Customer Service

Why should I report an Issue with Picap?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Picap to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Haz clic en SOLICITAR PICAP y una de nuestras Picap moto te llevará en minutos.

2. Una alternativa al taxi y conductores privados a otras apps.

1. I've hade to use other transportation options just because of the app glitching.Really bad process to add a card, buggy mess charges to the cards and then stops working correctly, having to wait for the system to delete the not verified card that doesn't work cause you can't verify it nor delete it to try againExcellent app.

2. It used to work well enough but now the last update just messed up everything here in Guatemala the location doesn't work well, source and destination are usually wrong mapped and the new map is horrible has way less detail than the previous one, I wish I could go back to the previous version.Used to work okay.

3. The central chat doesnt work well, the agent doesnt help, just reply whatever automatic message and later finish the chat.YOU !!! Yes YOU who thought about and created this life changing problem resolving app.

4. Rebooted phone and now connection error!!Usually it works out great, reinstalled and now it won't stop showing error "please activate GPS" even through all permissions were granted and all data and cache were wiped.

5. Despite that fact, I love picap.Driver gave a wrong turn, had a very old bike and did not respect any traffic light.

6. I stopped taking any public transportation and was able to avoid all the sexism woman intimidating on public buses.

7. Careful with those cases, they may damage all of your good work.

8. Glitch needs fixing.The service is good but the app is terrible, the worst ever.

9. The last update, os ver buggy, and takes more time to navigate.

10. Update...now the app gives connection errors constantly so can't contact for a ride.

11. Sometimes it just doesn't work at all.

1. Fix Picap Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Picap: Restarting the app will resolve most errors.
2. Update the Picap App. Here is how:
   1. On Android goto PlayStore » Search for "Picap" » Open Picap » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Picap » click "UPDATE".
3. Clear Picap app cache: Clearing cached data will force your app to retrieve the latest data directly from Picap servers.
   1. On Android, goto Settings » Apps » Select "Picap" » click Storage » click "Clear Cache".
4. Check Picap app permissions. If any of these permissions required to use your device's features are disenabled, Picap might not work.
5. Uninstall and reinstall Picap. If nothing else has worked, completely uninstall Picap then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Picap not working

2. Fix Picap Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Picap be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Picap not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Picap may not be able to connect to the Internet when running in the background.