Contact RIPTA Wave Customer Service

Why should I report an Issue with RIPTA Wave?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Bytemark, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Purchasing fares is easy: enter your payment card information, load money onto your Wave account, and your smartphone is your ticket to ride!

2. 
With the new RIPTA Wave App, you can securely purchase RIPTA fares in seconds.

3. No problem -- we can easily transfer your balance. • Earn As You Go – You no longer have to purchase a Day Pass or Monthly Pass upfront.

4. Each time you ride, gets you closer to earning a Day or Monthly Pass.

5. Once you load money into your Wave account, it will always be available to use.

6. RIPTA also offers Day and Monthly passes.

7. When ready to board the bus, open the app, and scan it under the validator.

8. Never lose your fare product again!

9. Need to replace your phone?

1. No longer able to log in on the app, and cant get a physical copy of the digital cards i have.So for a long while this app was working perfectly but recently, in the last few weeks, my Virtual Card hasn't been loading and along those lines, my physical Wave Card also has been being read as having insufficient funds despite having enough in both passes.

2. I'm not in Providence often, so it's not a pressing issue, but I should imagine others have felt this frustration...?Not being able to delete a digital card is an issue especially when there arent physical cards in the first place.

3. Such an awesome app has just been not functional lately.This RIPTA wave business app is undependable because when you go to scan the bus it does not have the square reader and the developers haven't fixed this problem.

4. There are a few minor differences to how fares work as well, but that's more to do with RIPTA than the app( 1 hour transfers is a joke!!).i imagine those less technologically inclined might have trouble setting it up, but once you've got it ready it is quite a nice convenience.Previous version of this app was so much better.

5. The Virtual Card told me that there's a server error when I waited long enough the other day, but it's been a good couple weeks now and I'd like for this to be resolved.

6. Better off getting a wave card to travel with RIPTA.

7. considering the lack of physical WAVE cards: it feels cumbersome to not fix these prevalent issues.

8. Instead of keeping the old system that worked, RIPTA has you have to waste money on a day or monthly pass.

9. And if you hit reset password you get an email with no way to reset your password.It's a bit frustrating that, if one has a dollar on their app and needs to add three to make a round trip, the minimum add is FIVE dollars.

10. I shouldn't have to pay extra due to their drivers work ethic.i wanna give this stars, yet don't wanna bother with doing so.

11. but as of recently: this app has given me problems with specifically me making payments or adding my card inside the app.

1. Fix RIPTA Wave Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart RIPTA Wave: Restarting the app will resolve most errors.
2. Update the RIPTA Wave App. Here is how:
   1. On Android goto PlayStore » Search for "RIPTA Wave" » Open RIPTA Wave » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RIPTA Wave » click "UPDATE".
3. Clear RIPTA Wave app cache: Clearing cached data will force your app to retrieve the latest data directly from RIPTA Wave servers.
   1. On Android, goto Settings » Apps » Select "RIPTA Wave" » click Storage » click "Clear Cache".
4. Check RIPTA Wave app permissions. If any of these permissions required to use your device's features are disenabled, RIPTA Wave might not work.
5. Uninstall and reinstall RIPTA Wave. If nothing else has worked, completely uninstall RIPTA Wave then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing RIPTA Wave not working

2. Fix RIPTA Wave Server issues & Internet Connection

1. Check network connection: An unstable Internet will make RIPTA Wave be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to RIPTA Wave not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, RIPTA Wave may not be able to connect to the Internet when running in the background.