Published by BCI (Banco de Crédito e Inversiones) on Nov 15, 2024

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Why should I report an Issue with MACH: Cuenta Corriente?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of BCI (Banco de Crédito e Inversiones) to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact MACH: Cuenta Corriente image 1 contact MACH: Cuenta Corriente image 2

About MACH: Cuenta Corriente

1. Abre tu cuenta corriente MACH y pide tu nueva tarjeta de débito Visa, podrás aprovechar cashback y descuentos en tus comercios favoritos como Pedidos Ya, AliExpress, Petrobras, supermercados y muchos más.

2. Abre tu Cuenta Futuro y genera intereses desde $1. 000 acorde al saldo promedio mensual de tu cuenta o invierte en Fondos Mutuos, ¡haz crecer tus ahorros con MACH! ¿Tienes preguntas? En ayuda. somosmach. com encontrarás todas las respuestas.

3. MACH cuenta con el respaldo de Banco Bci, además de ser regulado por la Comisión para el Mercado Financiero (CMF), organismo público que supervisa a las entidades financieras de Chile. ¡Puedes confiar en MACH!

4. Podrás hacer compras en todos los comercios de Chile y el extranjero, girar dinero en cajeros, enviar dinero al extranjero.

5. Pide tu tarjeta física de débito Visa y paga en todos los comercios a lo largo de Chile y el extranjero.

6. Envía dinero al extranjero desde Chile, a países como Argentina, Perú, México, Colombia y USA. ¡Próximamente tendremos más destinos!

7. Súmate a nuestro programa de beneficios BciPlus+, podrás conseguir descuentos y cashback en tus comercios favoritos.

8. Además podrás ahorrar lucas directo desde tu celular y ¡mucho más!

9. Transfiere lucas entre cuentas MACH y otros bancos sin pagar comisión por movimiento.

10. Súmate a las casi 4 millones de personas que usan MACH y ¡disfruta cientos de beneficios!

11. Si tienes entre 14 y 17, abre tu cuenta con la autorización de un padre, madre o tutor legal y ¡disfruta de tu independencia!

MACH Customer Insights

1. Tried it again just now, and turns out my id is blocked from the entire system, with no recourse whatsoever, due to not having finished the process before.Awesome app the solution for people that does not have a credit card and wants to pay Uber Netflix and make international purchases that only works with credit cardsOverall my experience is good, but it's the second time they don't refund me me money with a promotion day.

2. Please help as it is urgent.Great alternative for students who want a Visa debit card to pay for international services, subscriptions and products without taking risks or fees like in a bank or other financial entitie.

3. However, I strongly recommend this card for all those need a quick and easy solution to buy or/and receive money.UPDATE: Managed to get a refund after a long time, but at least I got it.

4. They just send you the email saying "centro ayuda", but you don't get any solution..worst app everIt suddenly stopped working for me and support was utterly unhelpful.

5. No proper way to contact support, if there even is support.Tried to register years ago and gave up halfway due to how cumbersome the process was.

6. Works fine until it doesn't.Very good app i've been using it for a while now it's better then before, safe, fast transaction everything is perfect for me.

7. Also tried to open the help center but it doesn't load.I am struggling to get back my account.

8. Unfortunately i am overseas and my virtual card is no longer working even though it is only due to expire in 2028.

9. Easy to use, fast and secure.If you have any problem they don't have the site to reclaim, neither they give you a solution.

10. It's a very good option to buy at any international web page.

11. Original: Ordered physical card.

Steps to Troubleshoot & Fix MACH Issues

1. Fix MACH Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart MACH: Restarting the app will resolve most errors.
  2. Update the MACH App. Here is how:
    1. On Android goto PlayStore » Search for "MACH" » Open MACH: Cuenta Corriente » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MACH » click "UPDATE".
  3. Clear MACH: Cuenta Corriente app cache: Clearing cached data will force your app to retrieve the latest data directly from MACH servers.
    1. On Android, goto Settings » Apps » Select "MACH: Cuenta Corriente" » click Storage » click "Clear Cache".
  4. Check MACH app permissions. If any of these permissions required to use your device's features are disenabled, MACH might not work.
  5. Uninstall and reinstall MACH. If nothing else has worked, completely uninstall MACH then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing MACH not working


2. Fix MACH Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make MACH be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to MACH not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, MACH may not be able to connect to the Internet when running in the background.

Reported Issues