Published by Swiss Bankers on Nov 13, 2024

Report an issue with Credit Suisse Prepaid Cards.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Credit Suisse Prepaid Cards?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Swiss Bankers to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Credit Suisse Prepaid Cards

1. You can cancel all these blockages at any time by yourself. • Full control over your expenses: Check your remaining card balance and transactions in real time. • Fully transparent transactions: The «Prepaid Cards» app lets you take pictures of your purchases and sales receipts and store them. • Notification when the card has been used: You may choose to have a Push Notification sent to you for each transaction on your prepaid card account.

2. You can keep track of your card loads, expenses, cash withdrawals, and current card credit balance at any time and be notified after each transaction via the app or by SMS.

3. The «Prepaid Cards» app lets you adjust prepaid cards from Credit Suisse and Swiss Bankers according to your needs.

4. The app can be downloaded free of charge and is available in German, French, Italian, and English.

Credit Suisse Prepaid Cards Customer Insights

Steps to Troubleshoot & Fix Credit Suisse Prepaid Cards Issues

1. Fix Credit Suisse Prepaid Cards Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Credit Suisse Prepaid Cards: Restarting the app will resolve most errors.
  2. Update the Credit Suisse Prepaid Cards App. Here is how:
    1. On Android goto PlayStore » Search for "Credit Suisse Prepaid Cards" » Open Credit Suisse Prepaid Cards » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Credit Suisse Prepaid Cards » click "UPDATE".
  3. Clear Credit Suisse Prepaid Cards app cache: Clearing cached data will force your app to retrieve the latest data directly from Credit Suisse Prepaid Cards servers.
    1. On Android, goto Settings » Apps » Select "Credit Suisse Prepaid Cards" » click Storage » click "Clear Cache".
  4. Check Credit Suisse Prepaid Cards app permissions. If any of these permissions required to use your device's features are disenabled, Credit Suisse Prepaid Cards might not work.
  5. Uninstall and reinstall Credit Suisse Prepaid Cards. If nothing else has worked, completely uninstall Credit Suisse Prepaid Cards then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Credit Suisse Prepaid Cards not working


2. Fix Credit Suisse Prepaid Cards Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Credit Suisse Prepaid Cards be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Credit Suisse Prepaid Cards not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Credit Suisse Prepaid Cards may not be able to connect to the Internet when running in the background.

Reported Issues