Published by SSG LATAM

Report an issue with SSG Academy.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with SSG Academy?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of SSG LATAM to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

SSG Academy Customer Insights

Steps to Troubleshoot & Fix SSG Academy Issues

1. Fix SSG Academy Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SSG Academy: Restarting the app will resolve most errors.
  2. Update the SSG Academy App. Here is how:
    1. On Android goto PlayStore » Search for "SSG Academy" » Open SSG Academy » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SSG Academy » click "UPDATE".
  3. Clear SSG Academy app cache: Clearing cached data will force your app to retrieve the latest data directly from SSG Academy servers.
    1. On Android, goto Settings » Apps » Select "SSG Academy" » click Storage » click "Clear Cache".
  4. Check SSG Academy app permissions. If any of these permissions required to use your device's features are disenabled, SSG Academy might not work.
  5. Uninstall and reinstall SSG Academy. If nothing else has worked, completely uninstall SSG Academy then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SSG Academy not working


2. Fix SSG Academy Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SSG Academy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SSG Academy not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SSG Academy may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I want to delete my Step Set Go account.

    — by ThatDragon516 2 years ago