Contact VouD Customer Service

Why should I report an Issue with VouD?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of AUTOPASS S/A to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Já reinstalei o app, mas continua com problema.erro de cadastro sem indicar o porqueMuito bom mas não consigo mais logar com Facebook.Não consegui fazer um mísero cadastro! Diz que para verificar as informações mas NÃO DIZ QUAL!Super prático pra abastecer meu cartão BOM.SP! Poderia dar pra ver saldo tbm do BU.SP no app Ponto Certo dá ou dava.Baixei essa porc@ria só pra ver o saldo do meu cartão legal, mas quando vou adicionar o cartão, dá um erro dizendo: "Erro ao processar a requisição, tente novamente mais tarde".

2. Nice view to follow the tracking!Can't buy tickets if you dont have a CPF.Terrible experience for no good reason.meu aplicativo não mostra o valor do vale transporte, inclusive ontem eu carreguei e não mostra o valor total no bilhete, só vejo meu valor no ônibus, Podem verificar,por favor?Não consigo visualizar o extrato.

1. Fix VouD Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart VouD: Restarting the app will resolve most errors.
2. Update the VouD App. Here is how:
   1. On Android goto PlayStore » Search for "VouD" » Open VouD » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for VouD » click "UPDATE".
3. Clear VouD app cache: Clearing cached data will force your app to retrieve the latest data directly from VouD servers.
   1. On Android, goto Settings » Apps » Select "VouD" » click Storage » click "Clear Cache".
4. Check VouD app permissions. If any of these permissions required to use your device's features are disenabled, VouD might not work.
5. Uninstall and reinstall VouD. If nothing else has worked, completely uninstall VouD then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing VouD not working

2. Fix VouD Server issues & Internet Connection

1. Check network connection: An unstable Internet will make VouD be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to VouD not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, VouD may not be able to connect to the Internet when running in the background.