Contact AquaticLog Customer Service

Why should I report an Issue with AquaticLog?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of AquaticLog to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. From the makers of the popular aquarist online service AquaticLog comes a stylish and elegant app for your Android phone or tablet!

2. All of your measurements and other data is backed up in the cloud, accessible via a website and can always be exported / downloaded for offsite storage by you.

3. If you are an existing user of AquaticLog, you will be able to access all of your online aquariums and their measurements.

4. We strive to make the highest quality products - if you have any suggestions, feel free to contact us.

5. We are dedicated aquarium enthusiasts (reef and freshwater) and app developers.

6. Our app is regularly updated at no charge.

1. I have been trying various apps, but none as thorough and detailed as this one! I do love it so much! My only ask (maybe this already exists and I'm doing something wrong?) would be for the reminders to actually pop up as a notification on your phone at the time you have set.

2. Crashed after trying to log a journal entry :( I'll email the Devs and see if they can help.Useful tool, but clicking the add button won't save the logNice app! I'm also a developer.

3. UI could be bit more updated but favorite thing of the app is it auto populates image of inhabitants so I know if it's correct one.Lots of functionality that allows for the input of a LOT of parameters and tasks.

4. Overall, very good app.It is a great tool to be able to record water parameters and see them in a chart.

5. It did take my name and email address so I guess it's a great data collection tool.

6. It also gives you a place to record all of your inhabitants and save information on them, and it has many more features.This app is perfect for listing down your parameters.

7. I wish I would've started doing this a long time ago instead of writing down my parameters on paper that I always lost.

8. Recording the necessary test results, water changes, dosing etc with reminders seems easy to use and is well laid out.

9. It would be great if there was a way to auto populate inhabitant name as we type as I don't know spelling sometimes.

10. So I actualy started off plugging in my data and info almost daily on each app! Ditched 2 after a few days.

11. I can't upgrade to pro, when I clicked the picture, it shows you must upgrade to pro, I click ok and it disappears.

1. Fix AquaticLog Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart AquaticLog: Restarting the app will resolve most errors.
2. Update the AquaticLog App. Here is how:
   1. On Android goto PlayStore » Search for "AquaticLog" » Open AquaticLog » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AquaticLog » click "UPDATE".
3. Clear AquaticLog app cache: Clearing cached data will force your app to retrieve the latest data directly from AquaticLog servers.
   1. On Android, goto Settings » Apps » Select "AquaticLog" » click Storage » click "Clear Cache".
4. Check AquaticLog app permissions. If any of these permissions required to use your device's features are disenabled, AquaticLog might not work.
5. Uninstall and reinstall AquaticLog. If nothing else has worked, completely uninstall AquaticLog then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing AquaticLog not working

2. Fix AquaticLog Server issues & Internet Connection

1. Check network connection: An unstable Internet will make AquaticLog be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to AquaticLog not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, AquaticLog may not be able to connect to the Internet when running in the background.