Published by STB DIRECT on Jul 4, 2024

Report an issue with DigiCarte.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with DigiCarte?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of STB DIRECT to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact DigiCarte image 1 contact DigiCarte image 2

About DigiCarte

1. Avec DigiCarte vous pouvez jouir des meilleurs services de gestion des cartes nationales et internationales en toute sécurité.

2. DigiCarte est une application gratuite, développée par La STB, qui vous permet de gérer vos différentes cartes bancaires à distance.

3. DigiCarte est accessible aux particuliers comme aux professionnels.

DigiCarte Customer Insights

Steps to Troubleshoot & Fix DigiCarte Issues

1. Fix DigiCarte Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart DigiCarte: Restarting the app will resolve most errors.
  2. Update the DigiCarte App. Here is how:
    1. On Android goto PlayStore » Search for "DigiCarte" » Open DigiCarte » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DigiCarte » click "UPDATE".
  3. Clear DigiCarte app cache: Clearing cached data will force your app to retrieve the latest data directly from DigiCarte servers.
    1. On Android, goto Settings » Apps » Select "DigiCarte" » click Storage » click "Clear Cache".
  4. Check DigiCarte app permissions. If any of these permissions required to use your device's features are disenabled, DigiCarte might not work.
  5. Uninstall and reinstall DigiCarte. If nothing else has worked, completely uninstall DigiCarte then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing DigiCarte not working


2. Fix DigiCarte Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make DigiCarte be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to DigiCarte not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, DigiCarte may not be able to connect to the Internet when running in the background.

Reported Issues