Published by WhenHub

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Why should I report an Issue with Approach by WhenHub?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of WhenHub to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Approach by WhenHub image 1 contact Approach by WhenHub image 2

Approach Customer Insights

1. It's not obvious how to "redo" previous approaches (including list of participants involved last time) and a very simple thing like switching between map and satellite imagery is buried in a "settings" menu instead of a simple layer toggle ala Google maps style.

2. However Google maps has reintroduced location sharing with specific people for user-defined time period.

3. All Google needs to do is allow groups to share location with alerts for proximity and this app may become obsolete.

4. User interface is a bit clunky, menu has item called "share approach" which I (and others) had wrongly interpreted as "initiate and share an approach" when in fact it means "share this app with someone".

5. Also, Scott's girlfriend is insanely hot.Scott Adams is a memeGreat app! Very useful.I can't work out what I'm supposed to do or how to share my location.

6. I wanted to easily share location with family members for limited periods and since I read Scott's blog, I saw this app.

7. I downloaded this app because (at the time) Google had discontinued location sharing.

8. Same gestures on Google maps work instantly and reliably.

9. I've been experimenting with this and if it works out may return to Google maps instead of using this app.

10. Of course this also depends on extent of integration with other whenhub apps and value added from those.Constant intrusive notifications *after* you've ended an approach.

11. teaches psychology and persuasion all day.It's ok but definitely needs work on the user interface and bugs that cause multiple crashes.

Steps to Troubleshoot & Fix Approach Issues

1. Fix Approach Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Approach: Restarting the app will resolve most errors.
  2. Update the Approach App. Here is how:
    1. On Android goto PlayStore » Search for "Approach" » Open Approach by WhenHub » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Approach » click "UPDATE".
  3. Clear Approach by WhenHub app cache: Clearing cached data will force your app to retrieve the latest data directly from Approach servers.
    1. On Android, goto Settings » Apps » Select "Approach by WhenHub" » click Storage » click "Clear Cache".
  4. Check Approach app permissions. If any of these permissions required to use your device's features are disenabled, Approach might not work.
  5. Uninstall and reinstall Approach. If nothing else has worked, completely uninstall Approach then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Approach not working


2. Fix Approach Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Approach be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Approach not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Approach may not be able to connect to the Internet when running in the background.

Reported Issues