Published by Ziteboard Team on Aug 2, 2024

Report an issue with Ziteboard | Online Whiteboard.
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Why should I report an Issue with Ziteboard | Online Whiteboard?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Ziteboard Team to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Ziteboard | Online Whiteboard image 1 contact Ziteboard | Online Whiteboard image 2

About Ziteboard | Online Whiteboard

1. With Ziteboard, you have infinite space to work on with your team in real-time regardless the device you use – a zoomable, vector-based, shared online whiteboard, which works on any device.

2. Ziteboard is an online whiteboard with shared boards and real time collaboration.

3. How is Ziteboard different from other web whiteboards? - Top of class vector graphics technology makes it truly zoomable, which means you have an infinite space not just in the xy-plane but also at your service by the z axis.

4. The shared whiteboard is ideal for collaborating, teaching, discussing topics visually, and it’s great in online tutoring.

5. Public speakers, freelancers, designers, developers, teachers, managers, consultants as well as creative agencies use this infinite canvas to collaborate and discuss daily, to brainstorm and to see the big picture, a system design or a workflow.

6. The business use of a shared whiteboard is really wide, from ad-hoc presentations, disputing financial graphs, brainstorming together, to taking notes of a virtual, or on-site meeting.

7. Use this visual collaboration platform just as tens of thousands of remote teams, developers, designers do for meetings, project planning or customer communication.

8. It’s much easier to work together with a client rather than sending tens of emails and attaching different versions of the same visual or image file.

9. Annotating PDFs, blueprints, discussing designs, wireframes is easy and convenient with Ziteboard on any device.

10. Use the free whiteboard online for sketching up a new website, a smartphone app, a movie poster or any other media.

11. Whiteboard with friends and colleagues across time zones regardless the device they have.

Ziteboard | Online Whiteboard Customer Insights

1. I'm very glad that I found this!It was really a wonderful app...i found it very helpful, convenient and had also rated it 5star...but here i am ,editing this to 1star...this doesnt work sometimes though i have a very good connection over internet...it just becomes blank with no options..completely white...i rebooted the phone but still it didn't help...i finally reinstalled the app and got it right ..but within 2 days, it showed the same problem..I'll rate it 1 star because my ziteboard keeps on leaving the server.

2. And we can't concentrate on what we are doing because it keeps on leaving.Excellent. But please the notification is not working when something is entered in the board.. Please resolve it.. Also if you could add a live interactive audio channel open always, it is a must have for me.. More users will get benefitedMany a times it becomes blank.

3. By the way, the browser version works well on a PC.GREAT CUSTOMER SERVICE - Had some issues at first with image movement and resizing, but the customer service was fast, friendly, and helpful.

4. But this 4* is for letting me use the service even without signing in which is great because not many app allows you to do that.Great app in my vivo phone.. I am using my finger to write text.. but it is very difficult.

5. This app us frustrating close too being a cool app but on a phone it is basically useless and on a tablet it feels like an alpha release.

6. I bought PRO and though I was nervous I first, I am now glad I did.The more I use this app the more I like it! Quick, customizable, zoomable, and works across platforms.

7. Poor service.I didn't like the board much.

8. The developper spent time with me in the app to both help me understand the app and to get to the bottom of the bug I found.

9. It works pretty well until the keyboard opens and then objects in the drawing and even some controls move around.

10. So much money needed, well in fact I didn't do anything that requires pro upgrade.

11. I tried restarting my phone, reinstalling the app again and again but nope, nothing can be done.

Steps to Troubleshoot & Fix Ziteboard | Online Whiteboard Issues

1. Fix Ziteboard | Online Whiteboard Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Ziteboard | Online Whiteboard: Restarting the app will resolve most errors.
  2. Update the Ziteboard | Online Whiteboard App. Here is how:
    1. On Android goto PlayStore » Search for "Ziteboard | Online Whiteboard" » Open Ziteboard | Online Whiteboard » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ziteboard | Online Whiteboard » click "UPDATE".
  3. Clear Ziteboard | Online Whiteboard app cache: Clearing cached data will force your app to retrieve the latest data directly from Ziteboard | Online Whiteboard servers.
    1. On Android, goto Settings » Apps » Select "Ziteboard | Online Whiteboard" » click Storage » click "Clear Cache".
  4. Check Ziteboard | Online Whiteboard app permissions. If any of these permissions required to use your device's features are disenabled, Ziteboard | Online Whiteboard might not work.
  5. Uninstall and reinstall Ziteboard | Online Whiteboard. If nothing else has worked, completely uninstall Ziteboard | Online Whiteboard then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Ziteboard | Online Whiteboard not working


2. Fix Ziteboard | Online Whiteboard Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Ziteboard | Online Whiteboard be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Ziteboard | Online Whiteboard not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Ziteboard | Online Whiteboard may not be able to connect to the Internet when running in the background.

Reported Issues