Contact Timbre Customer Service

Why should I report an Issue with Timbre: Cut, Join, Convert Mp3?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Timbre Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If you pause and then press play it starts at the beginning of your selection, so that's good, but with out the other part working, it's maddening trying to cut a part of audio from the middle of a song or recording!I have no idea how this doesn't have 5 full stars.

2. I find trouble in putting video mostly into the editing process dealing with putting them back to back for a playlist (I dont remember the name off hand) and would love to see it be improved for either higher size limit or length limit.

3. Hands-down the best mobile app for video or audio editing that I've been able to find, at least for one that works on a smartphone.

4. And there is no simple video "trim" feature? I have been trying to trim off a few seconds from the end using "cut" and "omit," and it's been 1.5 hrs, and it's still "working."When I first downloaded this app it worked great.

5. That could be overlooked except the new file doesn't maintain the meta data from the original.Could be amazing BUT when trying to cut audio, instead of only playing the selected audio, it goes past the end of your selection and continues playing like normal.

6. Bravo to the developers.Right now I like it but being used on a phone with a sliding bar to determine the exact time to cut you guys need to add a - and + this will help largely so I get get right down to the second in accuracy! Also you need an option to shrink whats in the middle (unless I don't know its already there) I have a 50 minute recording with a lot of dead air in the middle so I want to shrink/pull it that together.

7. Every time I try to do a video conversion I get an error message that Timbre could not find the input file.

8. It would also be great if you could go out more than one decimal place for cutting video and audio.

9. The app has a lot of ways to modify, fix, or manipulate audio and video and every function I tried worked well.

10. This app has only the simplest things like cutting a song and speeding it up, but the music comes out in terrible quality after editing.

11. There is only one thing I personally would modify dealing with lining up audio or video files.

1. Fix Timbre Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Timbre: Restarting the app will resolve most errors.
2. Update the Timbre App. Here is how:
   1. On Android goto PlayStore » Search for "Timbre" » Open Timbre: Cut, Join, Convert Mp3 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Timbre » click "UPDATE".
3. Clear Timbre: Cut, Join, Convert Mp3 app cache: Clearing cached data will force your app to retrieve the latest data directly from Timbre servers.
   1. On Android, goto Settings » Apps » Select "Timbre: Cut, Join, Convert Mp3" » click Storage » click "Clear Cache".
4. Check Timbre app permissions. If any of these permissions required to use your device's features are disenabled, Timbre might not work.
5. Uninstall and reinstall Timbre. If nothing else has worked, completely uninstall Timbre then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Timbre not working

2. Fix Timbre Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Timbre be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Timbre not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Timbre may not be able to connect to the Internet when running in the background.