Contact Volumio Customer Service

Why should I report an Issue with Volumio?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Volumio to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Official Android app for Volumio.

2. Automatically opens the UI without the need to enter IP address.

1. Take Kodi with Yatse as example, that works very well.App loses connection to the device whenever it loses focus (screen lock, switching to a different app, etc.) and does not support the built in android controls such as the back button.

2. Using a Shortcut to the web UI gives the same functionality, with more stability for free! It would be great if the app could utilise the ability to cast from the phone to Volumio, something I've to do through BubbleUPnP at the moment.Sometimes connection to RPI is lost.

3. When launching it if my volumio device is not responding we just get a white page.

4. After rebooting the device, the page from this app comes up, yet you can't adjust it in this app either.When I move the player device to a new location, I have no chance to connect to it.

5. The volumio device won't adjust the volume via the webui.

6. Once connected it works fine, but after turning off the phone, it seems to disconnect from Volumio.

7. Two small pain points are that it ask you to select a device everytime even if you use only one, secondly the volume buttons do not control the volume while in app.

8. To make things worse, it now can't connect to the device at all (from several phones) while the web ui works.

9. I prefer Volumio above Kodi due to Spotify integration; it works well.

10. Also, can you map the android back "key" to the back arrow in the app?Works quite well, more responsive and smooth than the web client, happy that I don't have to use it on mobile.

11. The new UI looks good, but a few things could be better: Please make some kind of consistent navigation bar in the UI with links to each page.

1. Fix Volumio Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Volumio: Restarting the app will resolve most errors.
2. Update the Volumio App. Here is how:
   1. On Android goto PlayStore » Search for "Volumio" » Open Volumio » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Volumio » click "UPDATE".
3. Clear Volumio app cache: Clearing cached data will force your app to retrieve the latest data directly from Volumio servers.
   1. On Android, goto Settings » Apps » Select "Volumio" » click Storage » click "Clear Cache".
4. Check Volumio app permissions. If any of these permissions required to use your device's features are disenabled, Volumio might not work.
5. Uninstall and reinstall Volumio. If nothing else has worked, completely uninstall Volumio then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Volumio not working

2. Fix Volumio Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Volumio be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Volumio not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Volumio may not be able to connect to the Internet when running in the background.