Published by McDonald's Vietnam on Nov 2, 2023

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Why should I report an Issue with McDelivery Vietnam?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of McDonald's Vietnam to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About McDelivery Vietnam

1. This app is published by McDonald’s Delivery service for customers in Vietnam to place orders via Android devices (application is not supported by Blackberry and Windows system).

2. Notice: McDelivery is now available in selective areas of District 1, 2, 3, 4, 6, 7, 8, 11, Go Vap, Binh Thanh, Phu Nhuan, Tan Binh, Thu Duc, Binh Chanh and Nha Be.

3. With McDelivery, you can conveniently place your order and track its progress from the restaurant to your doorstep.

4. Customers are required to register with email and mobile number before placing an order.

5. The same login credentials can be used for both app and web (mcdelivery. vn) ordering.

6. Please contact ‎1900 9001 for further assistance.

McDelivery Vietnam Customer Insights

1. Just use Grab or other ways, but don't order from the app or the website.Every time I try to order in the last 2 months it says there is a problem and cannot deliver.

2. No idea who thought that 3 failed attempts to pay by card should cause the cart to be reset - that's not good at all, especially considering that clicking back right away also counts as an attempt.Ordered from Mcdelivery, and use credit card payment.

3. Mind that the total bill was 328,000₫ which is a total of 1,312,00₫ taken from the account!!!! As a result of app failure the order was not confirm and therefore our original order was never delivered.

4. Impossible to order Can only be used by locals because it only allows verification by local number and knowledge of HCMCs intricate map system.

5. Lost quadriple the amount of money and still no food! Might as well not have ordered!Doesn't Work.

6. kinda worthless if you can't even tell customers their confirmed order is cancelled.The app does what it does.

7. Stupid, stupid, stupidserver went down or something? and they didn't notify at all that my order wouldn't come.

8. When I click "order" it gives me an error message every time.

9. They need to fix this or just delete the app from the store.McDonald's doesn't update the app with new features, it also doesn't work on Android 10 devices.

10. I ordered something for VND170.000 by VISA Card, said they're going to send confirmation email to me but it never came.

11. Pick food, order it and pay for it.

Steps to Troubleshoot & Fix McDelivery Vietnam Issues

1. Fix McDelivery Vietnam Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart McDelivery Vietnam: Restarting the app will resolve most errors.
  2. Update the McDelivery Vietnam App. Here is how:
    1. On Android goto PlayStore » Search for "McDelivery Vietnam" » Open McDelivery Vietnam » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for McDelivery Vietnam » click "UPDATE".
  3. Clear McDelivery Vietnam app cache: Clearing cached data will force your app to retrieve the latest data directly from McDelivery Vietnam servers.
    1. On Android, goto Settings » Apps » Select "McDelivery Vietnam" » click Storage » click "Clear Cache".
  4. Check McDelivery Vietnam app permissions. If any of these permissions required to use your device's features are disenabled, McDelivery Vietnam might not work.
  5. Uninstall and reinstall McDelivery Vietnam. If nothing else has worked, completely uninstall McDelivery Vietnam then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing McDelivery Vietnam not working


2. Fix McDelivery Vietnam Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make McDelivery Vietnam be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to McDelivery Vietnam not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, McDelivery Vietnam may not be able to connect to the Internet when running in the background.

Reported Issues