Published by Zalo Group

Report an issue with Zavi.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Zavi?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Zalo Group to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Zavi

1. Zavi sẽ giúp bạn có được trải nghiệm tốt nhất trong mọi cuộc họp video. - Cuộc họp luôn được mã hóa an toàn, bảo mật. - Dễ dàng tạo và mời đồng nghiệp tham dự cuộc họp. - Chuyển đổi giữa chế độ xem một người nói chính và dạng lưới. - Một số tính năng nâng cao cho chủ cuộc họp và người tham dự.

2. Chúng tôi muốn kết nối người dùng, giúp họ giao tiếp và chia sẻ với nhau một cách nhanh chóng, chất lượng cao và được luôn được bảo mật.

3. Zavi cung cấp giải pháp giúp tạo và tham dự cuộc họp dễ dàng.

4. Bạn có câu hỏi thắc mắc?

5. Hãy liên hệ email: support@zavi.

Zavi Customer Insights

1. everytime i rejoin it shows a capcha code but when i did it right it didnt work, what is this some bad quality?The sharing screen option is kinda lag and sometimes it didn't workPale stupid copy of Zoom but with the baddest quality.

2. Funny ....Great app but need more features like sharing slide, file, more stableThis app is really good.

3. Everything in Vietnamese.

4. Nothing useful.

Steps to Troubleshoot & Fix Zavi Issues

1. Fix Zavi Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Zavi: Restarting the app will resolve most errors.
  2. Update the Zavi App. Here is how:
    1. On Android goto PlayStore » Search for "Zavi" » Open Zavi » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Zavi » click "UPDATE".
  3. Clear Zavi app cache: Clearing cached data will force your app to retrieve the latest data directly from Zavi servers.
    1. On Android, goto Settings » Apps » Select "Zavi" » click Storage » click "Clear Cache".
  4. Check Zavi app permissions. If any of these permissions required to use your device's features are disenabled, Zavi might not work.
  5. Uninstall and reinstall Zavi. If nothing else has worked, completely uninstall Zavi then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Zavi not working


2. Fix Zavi Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Zavi be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Zavi not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Zavi may not be able to connect to the Internet when running in the background.

Reported Issues