Contact Screen Recorder Customer Service

Why chat with our AI Screen Recorder Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Screen Recorder.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Can't imagine the subscription version is any better.After downloading, it looked like it was recording... but after several attempts & waiting for several annoying ads that look like TikTok videos, they finally showed a screen where you have to intuit that you have to register first, just to use a free trial.

2. So the countdown finished, and it all went away, but the start button didn't, so I hit stop recording to see if that would fix it.

3. You have to remember to check the microphone BEFORE you start recording, and there's 3 settings.. But other than that, super basic and easy to use.

4. Had to uninstall the app for it to go away, but now it is back to normal and works great.Impossible to even understand how the app work because the ads are pretty much non stop and impossible to skip.

5. I would just advise turning it off when you're finished.Yeah it's really good, I recommend it to people who mobile record alot.

6. Ty!It's a great app, it does a good job with recording the screen.

7. I wish there was a way for the recording NOT to include the little icon on the edge of the screen, but what are you gonna do 🤷 ♀️.

8. I love it also because it's kinda big, I mean you guys actually respond to reviews and I love that kinda stuff, it means you are really trying to help out with any problems we have with the app!.

9. I do have a question, is to possible to record calls? Because I sometimes have to record important calls but I'm sure if its able to.This is a horrible app.

10. My videos were cut during the recording, Then it messed up the audio making it off-sync.

11. That's fine if you want us to register first, but let us know right after downloading, so we don't waste our time.

1. Fix Screen Recorder Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Screen Recorder: Restarting the app will resolve most errors.
2. Update the Screen Recorder App. Here is how:
   1. On Android goto PlayStore » Search for "Screen Recorder" » Open Screen Recorder - Vidma Record » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Screen Recorder » click "UPDATE".
3. Clear Screen Recorder - Vidma Record app cache: Clearing cached data will force your app to retrieve the latest data directly from Screen Recorder servers.
   1. On Android, goto Settings » Apps » Select "Screen Recorder - Vidma Record" » click Storage » click "Clear Cache".
4. Check Screen Recorder app permissions. If any of these permissions required to use your device's features are disenabled, Screen Recorder might not work.
5. Uninstall and reinstall Screen Recorder. If nothing else has worked, completely uninstall Screen Recorder then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Screen Recorder not working

2. Fix Screen Recorder Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Screen Recorder be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Screen Recorder not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Screen Recorder may not be able to connect to the Internet when running in the background.