Published by Go Ahead Group plc on Feb 14, 2025

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with morebus?



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Why chat with our AI morebus Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of morebus.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Good and easy understand!Nice and easy to use stress free plus a great saving on fares10/10 completely user friendly, easy to use, love it!!!Well-written app, stable and intuitive to use.

2. Multiple other apps that require Internet connect will work just fine, yet this one will continually throw up errors.

3. I cannot fault in it any way.Thank you for adding an extra screen before showing your ticket! Had to pay an extra fare as it seemed like my ticket was gone!Really helpful, especially the live tracking of your bus.Really helpful app.

4. From a Product perspective I'd put the access to tickets more prominently and the search needs improving but it could also be removed as Google maps does the job much much better.

5. Slow as anything to load tickets and refuses to allow you to open your paid for tickets if your Internet connection is less than whatever it deems as perfect.

6. I know they need to catch up time but skipping a customer is not ideal.It's always easy to use.

7. Much better than other bus apps I've used in other areasReally good to help you know which bus you want.

8. The amount of times this app has decided not to work whenever I need to use it is ridiculous.Good app.

9. Pare back and focus on what you need and don't waste Product and Engineering cycles on it.

10. App is clearly skinned from a common base like all the gym/swimming pool apps but that's fine.

11. Only problem I have is that the bus driver when late skip my stop when I put my hands out many times.

Steps to Troubleshoot & Fix morebus Issues

1. Fix morebus Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart morebus: Restarting the app will resolve most errors.
  2. Update the morebus App. Here is how:
    1. On Android goto PlayStore » Search for "morebus" » Open morebus » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for morebus » click "UPDATE".
  3. Clear morebus app cache: Clearing cached data will force your app to retrieve the latest data directly from morebus servers.
    1. On Android, goto Settings » Apps » Select "morebus" » click Storage » click "Clear Cache".
  4. Check morebus app permissions. If any of these permissions required to use your device's features are disenabled, morebus might not work.
  5. Uninstall and reinstall morebus. If nothing else has worked, completely uninstall morebus then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing morebus not working


2. Fix morebus Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make morebus be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to morebus not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, morebus may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!