Contact Mail.Ru Customer Service

Why chat with our AI Mail.Ru Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Mail.Ru.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. ErrorGarbage, only errorsI want this my mail to be open nowI can't read messages.Супер! Роскомнадзор теперь не страшен!Can't sign up:(Всё работает.

2. nice app...it makes it easy to send a bunch of photos and resize them to different sizes ...like it very much .Someimes don't want update inbox.

1. Fix Mail.Ru Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Mail.Ru: Restarting the app will resolve most errors.
2. Update the Mail.Ru App. Here is how:
   1. On Android goto PlayStore » Search for "Mail.Ru" » Open Mail.Ru for UA – Email for Hot » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mail.Ru » click "UPDATE".
3. Clear Mail.Ru for UA – Email for Hot app cache: Clearing cached data will force your app to retrieve the latest data directly from Mail.Ru servers.
   1. On Android, goto Settings » Apps » Select "Mail.Ru for UA – Email for Hot" » click Storage » click "Clear Cache".
4. Check Mail.Ru app permissions. If any of these permissions required to use your device's features are disenabled, Mail.Ru might not work.
5. Uninstall and reinstall Mail.Ru. If nothing else has worked, completely uninstall Mail.Ru then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Mail.Ru not working

2. Fix Mail.Ru Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Mail.Ru be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Mail.Ru not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Mail.Ru may not be able to connect to the Internet when running in the background.