Published by Sberbank of Russia

Report an issue with СберБанк Онлайн.
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Why should I report an Issue with СберБанк Онлайн?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Sberbank of Russia to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

СберБанк Онлайн Customer Insights

1. The technical application design is rather bad, if it always gives the same very vague message - try later, without telling any reason, and the support just gives general answer, again with "try": Wi-Fi, mobile internet, and no solution.A handy app, allows me to keep an eye on my card balance, pay on the go wherever I am, stick to the mortgage payment schedule, check the currency exchange rate, keep track of the payment history and many more.

2. but overall it's a nice app that operates at 98% of capacity.Show a bunch of ads of your services - at any time, show useless statistics - you're welcome, show balance of cards - do you really need this, our dear user??! After the latest app update there are no card accounts on the main app screen - and no way to turn it back on - I can't perform any operation with cards.

3. Weird intrusive permissions, built-in "antivirus" without opt-out function, has tendency to auto-run even after "forced stop" was executed, way to heavy, doesn't support landscape, UI is garbage designed by a committee of incompetent donkeys - just fraction of the issues I have with this.

4. Surprise surprise it doesnt have in both apps and when i went back another one just told me no they dont have maybe you can translate using the browser!!! Thr biggest bank in Russia cant add the most used common language in the world to there app.

5. If antivirus is really necessary, it's will be important to get access via desktop web version of sberbank mobile.

6. Browser version is somehow worse, but at least it contained in browser and not doing god knows what.Antivirus leaking too much ram or cpu when it's working in background.

7. But still no result.I open both business and private bank accounts because the lady there insists that the mobile app has the english language.

8. Other than that: perfect.Permissions this app asks for are absolutely irrelevant (Phone, Camera, etc...). It's totally inappropriate and dangerous for user's safety.

9. So when I want to exchange in the app it shows that I have 0 dollar? The customer service told me to uninstall and reinstall the app.

10. There is no any viruses on my phone, just give me ability to access my card without antivirus.

11. It is never working with any internet connection: mobile or Wi-Fi.

Steps to Troubleshoot & Fix СберБанк Онлайн Issues

1. Fix СберБанк Онлайн Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart СберБанк Онлайн: Restarting the app will resolve most errors.
  2. Update the СберБанк Онлайн App. Here is how:
    1. On Android goto PlayStore » Search for "СберБанк Онлайн" » Open СберБанк Онлайн » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for СберБанк Онлайн » click "UPDATE".
  3. Clear СберБанк Онлайн app cache: Clearing cached data will force your app to retrieve the latest data directly from СберБанк Онлайн servers.
    1. On Android, goto Settings » Apps » Select "СберБанк Онлайн" » click Storage » click "Clear Cache".
  4. Check СберБанк Онлайн app permissions. If any of these permissions required to use your device's features are disenabled, СберБанк Онлайн might not work.
  5. Uninstall and reinstall СберБанк Онлайн. If nothing else has worked, completely uninstall СберБанк Онлайн then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing СберБанк Онлайн not working

2. Fix СберБанк Онлайн Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make СберБанк Онлайн be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to СберБанк Онлайн not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, СберБанк Онлайн may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Spam

    — by Lokesh 1 year ago

  • The links to reset password do not work

    — by Catherine Pate 1 year ago