Contact Plantum Customer Service

Why should I report an Issue with Plantum - Plant Identifier?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of AIBY Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I want to love this app like I did for the first year I had it with everything set up.Downloaded this app to identify a couple plants around the house but two pictures in it cut me off and was forcing me to subscribe to them.

2. And there is a free trial but to access all the features you do have to pay for a subscription and without it actually working it's not worth the money!The app is very inaccurate.

3. Maybe it actually functions at that point, I'm not sure.Great at recognizing plants but needs work on identifying problems.

4. And if you manage to get it to work - ITS NOT FREE!! There is a free trial and unless you purchase you can't use... it's a bait & switch.

5. Not surprised that there's a subscription, but figured it would be for premium features, while certain basic functionality would still be available for free.

6. It opens to the main screen and then stops... this makes me wonder if it's an info copying app instead.Disappointed..The app is terrible at identifying plants.

7. On top of all that you can pay $4.99 a week (yes, that's right... per week!) or $14.99/year. Or you can do a 3 day (yes, 3 DAY!) trial, after which the annual price goes to $19.99. What?! Absurd!I realize this is still in testing, but I can't do one thing with it.

8. So if you opt in for the free trial the yearly price then turns into 19.99. So its not really free.

9. Weekly plan is 4.99. Yearly is 14.99 then they have option for a free trial.

10. Has a 3 day free trial with auto subscriptions.

11. Couldn't recognize my plants, and the few times it did get the plant right, it was very vague.

1. Fix Plantum Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Plantum: Restarting the app will resolve most errors.
2. Update the Plantum App. Here is how:
   1. On Android goto PlayStore » Search for "Plantum" » Open Plantum - Plant Identifier » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Plantum » click "UPDATE".
3. Clear Plantum - Plant Identifier app cache: Clearing cached data will force your app to retrieve the latest data directly from Plantum servers.
   1. On Android, goto Settings » Apps » Select "Plantum - Plant Identifier" » click Storage » click "Clear Cache".
4. Check Plantum app permissions. If any of these permissions required to use your device's features are disenabled, Plantum might not work.
5. Uninstall and reinstall Plantum. If nothing else has worked, completely uninstall Plantum then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Plantum not working

2. Fix Plantum Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Plantum be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Plantum not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Plantum may not be able to connect to the Internet when running in the background.