Contact Shakey’s SuperApp Customer Service

Why should I report an Issue with Shakey’s SuperApp?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Shakey's Pizza Asia Ventures, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. And yet I have been able to successfully order via the online portal every, single, time.I love the convenience this app brings when you have to order online especially right now that our landline telephone is broken but I just really hope there would be a cancel feature because it says in the terms and conditions that you have to call the landline to cancel, what if there's no way to do so? We had no choice but to just go with the order even tho we wanted to make some changes with it.

2. I've tried to order from the previous version of the app and the updated one and it's always prompting me to "Fill in the required information in Delivery Information" even though I've already selected and address and that it had pre-populated most of the fields.

3. When clicking buttons or links, it takes a little while to load (slightly slow despite of high wifi signal) but the pizza idea as the loading logo is so nice! My delivery took almost an hour but it was fast for me considering it's lunch time when I ordered and our location is a little bit far.

4. To add to that, the app NEVER gave me any transaction number (because in the first place my order didn't get through but my money did!!!) that I could have been able to provide to the agents so that they can help me out.

5. 1 hour after I ordered and still order tracking does not indicate the status of my order.

6. Been trying to order today for half an hour but it the app kept saying there was a product missing so the order couldn't be completed.

7. The Tracking feature also does not move Facepalm*Used my debit card as a mode of payment, once it was done loading it gave me an error that it couldn't continue the process and then brought me back to my cart.

8. Thank you, Shakey's! 》》Never completed an order via app despite having a stable internet connection and updated version of the app.

9. I have to call the delivery hotline twice just to confirm the discount application and the tracking.It works but most of the time it does not.

10. The user experience is very very bad as the processes and screens to order can be confusing and frustrating even for those who are expert app users.

11. Clicking on save does nothing for that screen too, no back button and the phone back button doesn't do anything.i really like this app!!! everything went super smooth when i ordered and the way everything was placed was very convenient.

1. Fix Shakey’s SuperApp Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Shakey’s SuperApp: Restarting the app will resolve most errors.
2. Update the Shakey’s SuperApp App. Here is how:
   1. On Android goto PlayStore » Search for "Shakey’s SuperApp" » Open Shakey’s SuperApp » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Shakey’s SuperApp » click "UPDATE".
3. Clear Shakey’s SuperApp app cache: Clearing cached data will force your app to retrieve the latest data directly from Shakey’s SuperApp servers.
   1. On Android, goto Settings » Apps » Select "Shakey’s SuperApp" » click Storage » click "Clear Cache".
4. Check Shakey’s SuperApp app permissions. If any of these permissions required to use your device's features are disenabled, Shakey’s SuperApp might not work.
5. Uninstall and reinstall Shakey’s SuperApp. If nothing else has worked, completely uninstall Shakey’s SuperApp then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Shakey’s SuperApp not working

2. Fix Shakey’s SuperApp Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Shakey’s SuperApp be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Shakey’s SuperApp not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Shakey’s SuperApp may not be able to connect to the Internet when running in the background.