Contact Tuner Customer Service

Why should I report an Issue with Tuner - gStrings?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of cohortor.org to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Other apps always leave me with a flat high E and all strings a little off relative to each other, but this one looks and acts like a good analog tuner pedal.

2. Other apps bounce around too much with acoustic guitar harmonics, this one is steady while still being sensitive enough to dial in the sound.

3. I'll check back from time to time to check for fixes.Having a way to tune various instruments that is never farther away than your smart phone is a great idea.

4. The only downfall is that - since you dont plug into it or pick up vibrations off of it - it has to be fairly quiet, otherwise you pick up other instruments pitch, or the pitch of someone's voice.

5. Besides that, it's pretty accurate as far as I can tell, I've never noticed any tuning problems that I could attribute to the app (ie dead strings, intonation etc).The app runs fast and is very accurate.

6. The only thing I could even think to tweak about it would be to have a single button toggle option or drop down menu on the main screen for different customizable reference pitch options, like 440 and 432, which I switch between often.

7. Issues seem to slightly improve with higher volume.Used to be the best FREE tuner, in my opinion, in the entire Google app store.

8. One drawback the me, I believe, not sure 100% sure, the app relys on Internet connection for its data crunching which is unreliable for me because I'll play in bar way out in rural Alaska where there is no phone network sometimes.This app is wonderful.

9. For the last couple of years it's had several bugs that have been worked out for the most part, but now it just will not pick up my guitar at all.

10. I even use it to hit correct pitches with my voice.Has everything a tuner should and they all work....and works well! Benn using this app for a few years now.

11. I have to use the manual mode tuning fork tones to tune by ear which pretty much eliminates the need for the app as I can tune by ear myself without it.

1. Fix Tuner Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Tuner: Restarting the app will resolve most errors.
2. Update the Tuner App. Here is how:
   1. On Android goto PlayStore » Search for "Tuner" » Open Tuner - gStrings » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Tuner » click "UPDATE".
3. Clear Tuner - gStrings app cache: Clearing cached data will force your app to retrieve the latest data directly from Tuner servers.
   1. On Android, goto Settings » Apps » Select "Tuner - gStrings" » click Storage » click "Clear Cache".
4. Check Tuner app permissions. If any of these permissions required to use your device's features are disenabled, Tuner might not work.
5. Uninstall and reinstall Tuner. If nothing else has worked, completely uninstall Tuner then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Tuner not working

2. Fix Tuner Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Tuner be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Tuner not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Tuner may not be able to connect to the Internet when running in the background.