Contact CoronaCheck Customer Service

Why chat with our AI CoronaCheck Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of CoronaCheck.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. While you don't have a choice and have to download it if you hope to get anywhere in the Netherlands during the complete failure of this app and the testing, good luck actually getting it to work if you don't have a Dutch phone number for SMS verificaThe app has quite a lot of issues, making it necessary for me to cancel my weekend plans.

2. It only seems to be sent successfully to Dutch phone numbers, making it very difficult for international travellers to add negative test certificates into the app.Does not work.

3. Solution: I had to disable Chrome and uninstall Forefox focus, then install Microsoft Edge on my phone and then it worked! What i recommand is to install/uninstall different web browsers to try to make it work.

4. Considering how important this app is, it is scandalous that no more efforts have been done to test and debug it.When I try to add a test certificate, the app keeps saying "Sorry, something went wrong because of a technical error." Ended up installing the app on someone else's iPhone because it worked there for some reason.

5. In the current system, going places without your smartphone is getting ever more difficult.Update: the following day, international phone numbers started working again (previously hadn't worked all week).

6. In contrast, adding a vaccination certificate on the iPhone didn't work but worked on my android phone.

7. Had to set my default browser back to Samsung and restart the app before it would send me to the right page, to then be able to select to use DigID on my phone.

8. Thanks for the fix! // After entering a retrieval code for an antigen test, the verification code (sent by SMS) is not delivered to international phone numbers.

9. After changing to chrome as default browser (instead of DuckDuckGo) suddenly the option of sms verification appeared below the username and password fields.

10. At digid.nl there was a login screen but after I entered digid username and password there was an error message telling me I could only use digid app or sms verification.

11. Really frustrating, it's clear the app isn't tested enough.Opens digid.nl in a browser instead of the app and then complains I can only login using the digid app for this service.

1. Fix CoronaCheck Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CoronaCheck: Restarting the app will resolve most errors.
2. Update the CoronaCheck App. Here is how:
   1. On Android goto PlayStore » Search for "CoronaCheck" » Open CoronaCheck » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CoronaCheck » click "UPDATE".
3. Clear CoronaCheck app cache: Clearing cached data will force your app to retrieve the latest data directly from CoronaCheck servers.
   1. On Android, goto Settings » Apps » Select "CoronaCheck" » click Storage » click "Clear Cache".
4. Check CoronaCheck app permissions. If any of these permissions required to use your device's features are disenabled, CoronaCheck might not work.
5. Uninstall and reinstall CoronaCheck. If nothing else has worked, completely uninstall CoronaCheck then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CoronaCheck not working

2. Fix CoronaCheck Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CoronaCheck be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CoronaCheck not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CoronaCheck may not be able to connect to the Internet when running in the background.