Contact Plantsome Customer Service

Why should I report an Issue with Plantsome?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Plantsome to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Search for your plant in our database (we're here to help if you don't know the name of your plant), fill in some details like the height and how many hours of sunlight the plant receives.

2. Combined with the local weather forecast the app calculates when your plant would like some water again, and how much.

3. You'll receive a notification on this day, at the time of your choosing.

4. With the Plantsome app you never have to worry about your plants again.

5. Caring for your green friends has never been easier! - Choose which days of the week you'd like to receive notifications (with a minimum of 2), the algorithm will adapt itself to your choices.

1. Update 11-22: I haven't gotten watering notifications in a few days so I went to check the app, and all of my plants have been deleted.Good concept, but bugged.

2. You can't edit the size of your plant once you've added it (app crashes), so then you're stuck with having to calculate how much water and nutrients the plant needs once it has grown some, which was exactly why you downloaded the app in the first place!This app is great in theory, but it is very much still not completed.

3. Removing plants crashes my app, the search bar in the plant list when adding plants is bugged and crolling through the plant list can be very slow.

4. I get notifications for watering plants that - according to the the calendar - aren't supposed to be watered yet.

5. One of my plants appears twice in the todo list, which I realized only when it needed water on two consecutive days.

6. I hope the issues with this app gets fixed because it looks like it would be great without them.*Updated* Clicking into notes and care crashes the app.

7. BUT this is the only app that finds my plant type, gives me care instructions and a watering schedule that I don't have to determine.

8. Sometimes can't open the plants page, and other times the home page doesn't load.

9. But I'll still give the app 4 stars (will change it to 5 if the bugs are fixed) because other than that I love it and I trust the bugs will be fixed (:Promising app, but still very flawed.

10. Alerts for fertilisation only visible in the popup notification (only if you have a short plant name.

11. Can only sort plants on their watering needs which can make it hard to find plants when you have a lot.

1. Fix Plantsome Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Plantsome: Restarting the app will resolve most errors.
2. Update the Plantsome App. Here is how:
   1. On Android goto PlayStore » Search for "Plantsome" » Open Plantsome » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Plantsome » click "UPDATE".
3. Clear Plantsome app cache: Clearing cached data will force your app to retrieve the latest data directly from Plantsome servers.
   1. On Android, goto Settings » Apps » Select "Plantsome" » click Storage » click "Clear Cache".
4. Check Plantsome app permissions. If any of these permissions required to use your device's features are disenabled, Plantsome might not work.
5. Uninstall and reinstall Plantsome. If nothing else has worked, completely uninstall Plantsome then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Plantsome not working

2. Fix Plantsome Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Plantsome be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Plantsome not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Plantsome may not be able to connect to the Internet when running in the background.