Contact Chargeway Customer Service

Why should I report an Issue with Chargeway?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Chargeway Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Designed with the individual driver in mind, Chargeway® simplifies the electric car charging experience ensuring that you see only the stations that work for your car. 
There are numerous electric cars available today that are perfect for every day driving as well as traveling.

2. Chargeway® guides drivers to charging stations throughout the United States from networks including Greenlots, EVgo, SemaConnect, EVConnect, Chargepoint, Flo, Blink, OpConnect, Electrify America, AeroVironment, Volta, GE Wattstation and Tesla.

3. Download Chargeway®, the first electric car charging app that is personalized to your driving needs.

4. Chargeway® makes driving an electric car and using “electric fuel” easy for everyone.

5. Car & Driver Magazine proclaims, “Chargeway is absolutely game changing as it cuts through the clutter.

6. Download Chargeway® to discover how driving on “electric fuel” will work for you!

1. Just plugged in that I drive a Model 3, and Chargeway showed me what chargers are compatible with my car! One you understand Chargeway's color and number system, it's simple and easy.Good start.

2. It would be nice if these factors were considered by the app or perhaps the user could set their own charging limits.You can actually skip signing up for an account, but incredibly, while it goes to the main map (so it clearly works without an account) it won't even show charging stations.

3. Also let us add or delete charging stations to a route like Plug Share does.Not quite there yet, but a good start.

4. There are so many useful features and they continue to add more as the EV market grows! It's now my go-to charging app for finding stations, planning routes, and more.

5. Being able to easily see what each station offers for power levels right on the map is a great feature and the trip planning tool takes out a lot of guess work.

6. The range estimates by speed/temp were pretty accurate for my car (ID.4). Unfortunately, it doesn't seem to work with Android Auto and navigation does not flow through to Google Maps, making it hard to use on an actual road trip.

7. On a few test routes, the app also had me charging to 100% at a number of stations.

8. The app attempts to make finding charging locations easier, however it's already pretty simple and intuitive in the plugshare app and you can find more in the plugshare app.Cumbersome to use.

9. You still fail to understand, the account clearly isn't necessary, which means the only point of this app is harvesting your data, not actually being useful.This is the EV app I've been waiting for.

10. Felt they had to reinvent the wheel by coming up with their own color and number coded system for chargers even though a standard already exists.

11. Potentially a lot moreI like the layout better than plugshare, but I'm creeped out that it mostly won't function until I provide and verify my phone number.A confusing app to say at least.

1. Fix Chargeway Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Chargeway: Restarting the app will resolve most errors.
2. Update the Chargeway App. Here is how:
   1. On Android goto PlayStore » Search for "Chargeway" » Open Chargeway » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Chargeway » click "UPDATE".
3. Clear Chargeway app cache: Clearing cached data will force your app to retrieve the latest data directly from Chargeway servers.
   1. On Android, goto Settings » Apps » Select "Chargeway" » click Storage » click "Clear Cache".
4. Check Chargeway app permissions. If any of these permissions required to use your device's features are disenabled, Chargeway might not work.
5. Uninstall and reinstall Chargeway. If nothing else has worked, completely uninstall Chargeway then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Chargeway not working

2. Fix Chargeway Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Chargeway be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Chargeway not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Chargeway may not be able to connect to the Internet when running in the background.