Contact ZEPETO Customer Service

I cannot get into my zepeto account (@maple_evergreen) using my own email. It said "enter the email you used to sign up" when it is the email I used to sign up for my account. Pls get back to mee as soon as possible.

Dear zepeto, I deleted my old account and I want to log in but each time i enter my email it says use email you used to sign up even though i am, pls assist

J'ai perdu mon compte Zepeto lola50848 à cause d'une hackeuse aidez moi 🥺🥺🥺

my username is nicemom. and its not letting me login i want to change the email and password since i am not able to remember them and its not letting me login i need help as fast as you can

Hi, my daughter is wondering if there’s a way to change the face back once she saved it.

My username

I can't login to my account in zepeto because when I login in to Twitter it says javascript isn't working in this app.

Je ne reçois pas le code de vérification quand j'essaye de me connecter avec l'adresse email (mon compte est sm_qlf.69)

Merci de votre compréhension

Good morning,
Regar doing the BTS #FromZepetotoBusan
I saw that one of the winners of the first place rejected the prize. Are you going to select a new winner so that it does not go to waste ? As a second place winner, I would be greatly interested in claiming it, as well as recording a blog on the whole experience for my youtube chanel! My ID in Zepeto is @/ly.dii.a
Best regards,

Ummm I got 100k zems but I not have it anymore can u help me and give it back

Pls can I get help? You see my account got suspended in 7 days for a purchase I need to tell you there is a miss understanding my friend told me to get in his account so I can give him zems but when I buy it it didn’t reflect on his account so I had to get my money back but it has nothing to do with my account idk why I got suspended for 7 days .

I cant claim my daily login rewards for some reason since I downloaded zepeto

Hello, how get to my account back ?

How to get back my account?

Hello. I'm hoping that I can get some help. My daughter and her friend on Zepeto are both autistic/ADHD, my daughter is almost 10 and her friend is 12. They are being excessively bullied by a 22 year old American woman known as lilbabygs. She is grooming young girls then bullying them when she finds something different about them. She told my daughter to kill herself and called her retarded and spazz. Something NEEDS to be done! I have reports some of her messages to the best of my ability on the account my daughter is on. She uses letters on single lines so as to make it impossible to report. She really is nasty and left my daughter in a hysterical state of tears. She said she with f*** her dad . This needs to be sorted. I have blocked the account after reporting it but I know she is doing it to others.

I wanna recover my zepeto account plz help 🙏🏻

I forgot my email and password to log in to my account , what do I do now ?

The things that were gifted to me are gone and now I don’t have half the clothes I use to have and I don’t have the Sam amount of hair get back to me asap!!!!!!!

Hello, I refunded a zepeto you?
Premium, then my britenesskitten zepeto account got disabled, when i didnt do anything..

All the videos I post are always pixelated on my screen and other peoples videos aren't.

My account got hacked and the person changed everything about it

Someone hacked my zepeto account and I want it back how do I get it back?

I want to be created, but I won’t worry

My account got hacked sos

I got hacked sos pls help me! Plsss my usercode was @maddsongrey pls don't ignore this message can u kick out all user in my account?!

Please some just please help!!!!!!!!! MY ACCOUNT GOT HACKED! My username is: @maddisongrey could u kick all users in my account out or something and reset the password?! Pls anything you can do to get this hacker out will help me just please don't ignore this

Hi Zepeto, I forgot my password but I lost access to my email and phone number. My username is @ERACAQ. Can you help me to recover it?

Bonjour j'aimerais bien avoir un nouveau mot de passe pour allez sur mon compte principal

Currently, both me and another group of users are being impersonated and harassed by someone who is making numerous accounts. Many of these accounts being made by this unknown person have inappropriate profile pictures and bios that are targeting our group of users. Our group doesn't know who this person is, and it is becoming concerning to our experiences here on zepeto. We would like action to be taken on these accounts or to have this be watched. We don't know how to stop this and we need assistance as soon as possible. Thank you!

Need a password reset link sent. Platform name Octavia_ayy

Hi I have 2 Zepeto accounts and I bought premium for one but now that month is over I want to buy it for the second’s account. It won’t let me because it the same Apple ID but they said to contact you for help

I have 2 Zepeto accounts and I bought premium for one but now that month is over I want to buy it for the second’s account. It won’t let me because it the same Apple ID but they said to contact you for help

My account has been hacked, i really need help, pls, i don't want to lose everything

pinky_chubs.
I can't login my zepeto account because it's got hacked and they changed everything in it,i hope you can help me with login it.U can email me back if u got the password of mine and i already tried it's within a month.Thank you for u kindness and your help:)🤚🏻

my zepeto account got hacked and I can't login bc they change my password

My account was accidentally locked. please notice me the reason and recover it.
VZL640
Ivvvv02

I forgot my password and email. But I have my code. Help me please

Bonjour sa fait plus de 6 semaine que j'ai zepeto a chaque fois j'ai conomise de l'argent zepeto et zepto me vole l'argent en question donc une foi mes pas douze et aussi l'appli me fait souvent des bug ma tête ressemble à un cheveaux et un né wow il est degue donc soint stop les bug ou je supprime l'appli et mon compte et je dit a tout les contacts qui on zepeto de désinstaller votre appli .

I don't know why today zepeto photo booth, shop anything is not working at all, please fix the problem soon

I tried daily to join a crew but I couldn't because whenever I join any crew it shows this contains a word is not allowed I don't why but I want to join a zepeto crew please tell me what's the problem as soon as possible

It won't let me access my deleted Zepeto account

Miss i got hacked and I can't log in my acc bc is changed my password and i need help rn pls stop the hacker help me thank you

I need my acc back bc is got hacked pls help

I believe i got false report because i didn't do something wrong they say i use effects yes i use effects but i buy it on zepeto so that items was approved by zepeto

Hello zepeto, I write this to tell you that I can't log in to my account. This is my account I can't log in to it. My username is this emoji ☠️ and my id is x_018. I hope you can't help me log in into this account. When I try to log in this is what happens. Actually, I make many account in zepeto but when I try to log in to my ☠️ this account I can't they said this account has been locked. I don't know what to do. It's been four days I guess I deleted zepeto but I really miss my account. I spent my coins and zem in zepeto to buy beautiful clothes. Now what can I do? Please I really need help. Please help me to log in to my account back.

I believe i got false reported because i didn't do something wrong if i done something wrong pls accept my apology im so sorry

I can't login in

hello? i’d like to report about my friend account on zepeto his account got hacked and the gmail was changed and the password changed, everything changed. what do we need to do? hope u will help him.

in the app when you sign in to the "Become an author" section writes that an internal server error has occurred. it's been going on for a long time.please fix

Good evening. I can not log in my account in zepeto with my username Lilly. Message says you can't use your username now try another method. I tried with email but nothing .Thanks you.

My zepeto crushed if i join in jump master

Hi zepeto crew, I am using zepeto nearly for a year now but I cannot make my own templates and publish them on zepeto. Kindly please allow me to make my own templates
Thank you

My Zepeto account rihannaisnotcool that’s the code. Got hacked by this girl named Val and they changed my password and email also the phone number so I can’t reset. Can you please help me get my account back today

My zepeto account was hacked by 2 people they changed my password and email also my phone number and I had the account for 3 years and I really need it back right now. I didn’t give them my information they just got in my account. So please help me get my account back! This is my code of my zepeto account that got hacked and I can’t get it back.. code: rihannaisnotcool

Every time I try to log into my ZEPETO account, I get an error saying to try again shortly

I cannot recover my zepeto account.I tried to recover by entering my number phone for zepeto to give code message to me but the message is not sent to my phone.Please help me to recover my account.My zepeto id is: chankemon

🥺🤧

my account username is @itsmenikkii i pay for premium but the zem did not added to my account and my account is still not premium. i have pay for the premium

i pay for premium but the zem did not added to my account and my account is still not premium. i have pay for the premium

We have our account hacked and she only give it back if we buy zem to here

I need to tell something. There is a girl that is completely rich and has expensive clothes that costs over 90 zems but she begging for zems and gifts and when we say we don’t have any zems she is telling us to send screenshots of our zems. This account needs to be closed @onda.lucy

Hello^^
Yesterday my acc can't enter
It's always say temporary error please try again soon
I delete the data , delete app , clear cache, chg pw , log in with another phone

Still can't
Zepeto Id- 338969
Please help

So I’m trying to make an account but I had an old account and I use my phone number on it and now I’m trying to use my phone number on my new account and it won’t work so what can I do

i love zepeto

Hi Zepeto....
Plzzzzz Ban Kabya_1000 n Jenn_1000...They Hacked 100+ people's in zepeto...Even They Hacked Me n Delete my acc...Plzz ban them

my items are being rejected for no good reason and when i contact zepeto i get answers that are not accurate or i get ignored. i ask for them to send proof of the issue by photo but i get ignored and my items keep being rejected while the same items in a differen color does get approved. i know review is done by diferent persons and depending on who reviews mi item approves or rejects my item. what makes me think there's someone purposely rejecting everything i make for no reason. im very succesful on zepeto and make alot of money for zepeto. please help me

So I lost my account long time ago but now I want to do ZEPETO again. I think my code was AXAV0J, but I forgot my password and stuff. I don’t even know if I put in the right email. Can you help recover my acc?

Every time I try to become creator and put in my phone number it never works and says “internal server error, please try again later.” And when I try again later I get the same thing!!! What do I do?

I accidentally clicked it

How to delet Ur premium

I got told by the "Naver Z Corporation" from the play store to go here if i didn't get any update message about the complaint cause I actually bought a premium version in zepeto but I didn't get anything.I didn't get the badge,gem or even the special things so i think i just waisted my money on that premium thing without getting anything.PLSSS Help me with this problem it's been two weeks and 3days that im trying to get some help.I hope you can give the premium to my acc by the way this is my acc again that i bought with it "@ashershadow".

Where my gemm!!!!!!

Hi can u help

Hello there,I can't open my zepeto, I'm stuck at loading screen, I tried uninstall it, clear cache and data, but I'm still stuck, it's says temporary error, and network error, even though everything including my WiFi is fine, tell me how to fix this, and please, open a features to gift creator item on zepeto

My account erxin got hacked.plz delete that account as soon as possible because she is impersonating me.Her original account is zems.com . Plzz consider this issue. She is also sending message to me in my backup account saying she is a spammer and she will use my account.plzz delete my account erxin as soon as possible.

Whenever I submit a new zepeto file, it keeps saying "internal server error". I tried to update my file but the error still persists.

Zepeto sweetie,I think I don't need to send you an email to refund my 3 zem because its to annoying but I need to ..I told myself to wait for an hour but this is out for the limits,please send me the zem as soon as possible or I want the dragon from "pookoo_" back..please do your work properly because I know you will be annoyed with me one day if I keep sending you an email to refund my zem 😒

Hi,

I buy 60zems today , my money already sent but the zems doesn't have it. Please check and i hope i received a feedback from you.

Thank you

I buy zem using my real money and buy creator item..I can use the creator item only for a week and the item was gone.The creator said "Zepeto" delete the item with a reason and yeah if you want to delete the creator item,please give me my 3 zem back or let the item stay in our acc.This is not my first time,it's twice a year happen to me.Did you think it's fair ? You got the money and I didn't get the item I bought..please don't treat your user like this,it's a scam.I want to buy premium next month,if like this you treat me..I don't want to buy it.scam 😠☠️..GIVE ME BACK MY ZEM 😠😠😠

Ho acquistato la versione premium ma non si è attivata e non è arrivato nulla. In precedenza per due volte ho acquistato delle gemme che non sono mai arrivate

hello ! i would really like a help. my ZEPETO account, which has @jisvng. as the username got hacked. i cant get back in because the hacker changed my password. im really hoping for a feedback.

my acc has been hacked by someone and the person already change my personal information there so I can't login to my account , how can I get my account back? please help

my zepeto account 8G8YGJ is hacked. my original email is katia-y-kanty@redacted but the hacker changed mi email and password to 7kanty77@redacted my old password was 7kanty77 also the hacker stole 700 zems i had on my account. i need to chat with someone who can help me

My account was suspended I don't know why?? Un- @kjhxxn._

My credit was used with out my consent on 9-15-2021

Zepeto i need zems

My issue is I was paying for gems and I pressed 1.99. I was expecting it to only take $2 from me but you all took $7.55 from me and I don’t appreciate that at all! Why take $7.55 when I only was trying to pay for $1.99 ??!? I need answers NOW!

A girl with an account called @y.a.n.n.a. wants my death she is also treating me as a slut she and she is abusing me mentally every time that she hack a account is for bullying me her other account is @y.a.n.n.a and she does the same thing and she is leaving really mean comments SO PLEASE ZEPETO HELP ME

I have been trying to access my first account @6MAKPF but I do not know which login method I used. Please contact me immediately.

Please help!!!!! I made a Zepeto with a phone number I don’t have anymore. Can I swap the email or the number with the one I have now?

there is a 20 year old man being sexual toward 14-15 year old boys

please fix camera , we cant use pose its lagging and dont have others pose every section is same

Hi uhm although I haven’t played in over a year, I wanted to start playing again but I forgot my password. The app allows you to send a message to your email, but every time I gave my email, it told they sent a password. But I never recieved anything. I tried multiple times at different times but I don’t get anything from you guys. Please respond quickly. I truly enjoy playing and miss it very much

infinite loading , cant see my own avatar
loading outfit ,,, load everything
i spent lot
money just for having bug ?

I have another account, but i forgot the email addres and password. The last time i logged in to that account was arround three days ago (16 june 2021). I use iphone X from indonesia. Account username is Ri, code : 035MGH

Why I don't have the pride month items it's unfair zepeto 😡😡😡

Good day Zepeto . I want to ask why my account is ban again? You've already lifted the restrictions on my account. And you also collected the zems I acquire thru jumpmaster, I don't understand why am I still ban. Please review my account again. I hope, I can get back my account. And I also hope that the same thing won't happen again. By the way my code is 6SB2GN. Thank you.

https://drive.google.com/file/d/1vWkxHlfb2-_xpIoUdihLGpCkSBlRB1Dm/view?usp=drivesdk
Are this item will comeback? Or that item will add in shop cause I missed that item when it at lucky box and I really like that item outfit 🥺

나나

Since its June, and the Pride Month Theme are all over around the world. I was wondering why zepeto app made us, asian country zepeto user used VPN just to get the Pride Theme Item. It wont let us put in our wishlist. This is unfair to us, asian, because we can't buy the Pride Theme item. It doesn't matter if we support Pride or not, Zepeto shouldn't excluded us asian, from buying the Pride Theme Item. Please fix it.