Published by Ubisoft Entertainment on Feb 20, 2024

Report an issue with Ubisoft Connect.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Ubisoft Connect?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Ubisoft Entertainment to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Ubisoft Connect image 1 contact Ubisoft Connect image 2

About Ubisoft Connect

1. Access all services related to Ubisoft games with the new Ubisoft Connect companion App.

2. Looking forward to seeing you in the Ubisoft community!

Ubisoft Connect Customer Insights

1. Please fix because I would like to keep track of sales Ubisoft is having without having to use my computer or any other electronic device.Early AI, and buggy.This has the potential to be a great app for help while playing, but it's still early.

2. I have had an account for about 8 years and I feel like none of it mattered.I've been blasting through the Assassin's Creed games for the first time ever for around a year now, and I've really enjoyed them, and the bonus content from Ubisoft Club.

3. I loved being able to get bonuses from ubisoft coins and have something to strive for to become better in each game and I feel let down and less inclined to work as hard as I did in recent games.

4. The survey is asking about ads, but I don't even remember seeing any so they're either non existent or very subtle.This is the only app I have that requires me to fully sign in daily, regardless of having checked the Remember Me option.

5. If the stats aren't accurate, don't show them.Works great when im able to sign into it using my psn.

6. it refuses to load,simply being stuck in a perpetual loading screen when trying to sign into PSN.

7. this app is a horrible waste of time,effort, and storage on your device,and not even worth glancing at let alone taking the time to actually try and use.I would have given this app a 5 star but with the most recent update everything disappeared and went sour.

8. But it signs me out randomly and when it has me sign back in it doesn't register my information, and i get stuck at the login screen.

9. When asking for help with Odyssey, it tries to give me help for other Ubisoft games.

10. Very frustrating to use.I am an Xbox user and when I tap the Xbox icon to sign in, all that comes up is a loading sign that will not go away.

11. It's interesting because when I clicked on the PS4, email, and facebook icons, I was able to get a sign in page for each.

Steps to Troubleshoot & Fix Ubisoft Connect Issues

1. Fix Ubisoft Connect Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Ubisoft Connect: Restarting the app will resolve most errors.
  2. Update the Ubisoft Connect App. Here is how:
    1. On Android goto PlayStore » Search for "Ubisoft Connect" » Open Ubisoft Connect » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ubisoft Connect » click "UPDATE".
  3. Clear Ubisoft Connect app cache: Clearing cached data will force your app to retrieve the latest data directly from Ubisoft Connect servers.
    1. On Android, goto Settings » Apps » Select "Ubisoft Connect" » click Storage » click "Clear Cache".
  4. Check Ubisoft Connect app permissions. If any of these permissions required to use your device's features are disenabled, Ubisoft Connect might not work.
  5. Uninstall and reinstall Ubisoft Connect. If nothing else has worked, completely uninstall Ubisoft Connect then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Ubisoft Connect not working


2. Fix Ubisoft Connect Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Ubisoft Connect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Ubisoft Connect not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Ubisoft Connect may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • https://youtu.be/7DwZsDFuEPo читер

    — by Владимир 1 month ago