Contact RTL.lu Customer Service

Why should I report an Issue with RTL.lu?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of RTL.lu to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. 😞The new look is good, but I would suggest a dark mode for the appA flash-flood of adds, and i can't dismiss them.

2. Even though I was in the middle of reading an article, which I dared to interrupt to answer some message.App stopped working all of a sudden.

3. Why is this happening?No quality journalism, only very onsided point of views.nothing but propaganda and fake news.

4. When opening it only the first red screen with the logo appears and remains blocked until I am fed up and close the app.

5. to me, this app is therefore useless.Fullscreen adds that you can't dismiss.

6. Every time you get the app from background to front it reloads the home page.

7. The app is therefore useless now.I used to get the news from rtl.lu, but not anymore.

8. No error messages.

9. Same problem on my wifes phone.

10. There's always an error.

1. Fix RTL.lu Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart RTL.lu: Restarting the app will resolve most errors.
2. Update the RTL.lu App. Here is how:
   1. On Android goto PlayStore » Search for "RTL.lu" » Open RTL.lu » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RTL.lu » click "UPDATE".
3. Clear RTL.lu app cache: Clearing cached data will force your app to retrieve the latest data directly from RTL.lu servers.
   1. On Android, goto Settings » Apps » Select "RTL.lu" » click Storage » click "Clear Cache".
4. Check RTL.lu app permissions. If any of these permissions required to use your device's features are disenabled, RTL.lu might not work.
5. Uninstall and reinstall RTL.lu. If nothing else has worked, completely uninstall RTL.lu then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing RTL.lu not working

2. Fix RTL.lu Server issues & Internet Connection

1. Check network connection: An unstable Internet will make RTL.lu be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to RTL.lu not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, RTL.lu may not be able to connect to the Internet when running in the background.