Published by Ginkgo flashcards | Learning the smart way on Sep 14, 2023

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Why should I report an Issue with Ginkgo: Learn Chinese Mandarin?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Ginkgo flashcards | Learning the smart way to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Ginkgo Customer Insights

1. I'd pay for this app if these problems were fixed and carefully checked for other such errors.I really like it! The video lessons help break down characters and give tips on how to remember them.

2. I have a small complaint about the handwriting font used in all of the videos, the M looks like n, which can be confusing and distracting! Rarely, I did also have trouble understanding the instructor's French accent, like I couldn't tell if he said walk or work.

3. This can be confusing as the slight audio delay causes it to play as the next card shows up, which is bad for the learning experience.Pretty awesome.

4. The word 漂亮 is written as two fourth tone characters, but the second character has no tone in this word.

5. I agree with others that hearing a character as you swipe the card away, results in hearing it while seeing a different character.

6. One issue i have that I hope will be fixed, is that whenever you go to swipe a card away, it plays the pronunciation audio.

7. Second, in a video lesson about measure words 这些 is translated as "those" but 那些 is the way to say "those" in Chinese.

8. Would love to practice writing with a similarly structured app.Really nice supplemental app, not going to teach you the language on its own of course but its a nice addition.

9. The amount of effort and work put into just the free version is awesome.

10. I definitely recommend to everyone!Great app! The interface was great and video lessons informative and interesting.

11. Anyhow many thanks: looking forward to New HSK2I have a few apps for learning Mandarin and they all have their individual style of teaching.

Steps to Troubleshoot & Fix Ginkgo Issues

1. Fix Ginkgo Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Ginkgo: Restarting the app will resolve most errors.
  2. Update the Ginkgo App. Here is how:
    1. On Android goto PlayStore » Search for "Ginkgo" » Open Ginkgo: Learn Chinese Mandarin » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ginkgo » click "UPDATE".
  3. Clear Ginkgo: Learn Chinese Mandarin app cache: Clearing cached data will force your app to retrieve the latest data directly from Ginkgo servers.
    1. On Android, goto Settings » Apps » Select "Ginkgo: Learn Chinese Mandarin" » click Storage » click "Clear Cache".
  4. Check Ginkgo app permissions. If any of these permissions required to use your device's features are disenabled, Ginkgo might not work.
  5. Uninstall and reinstall Ginkgo. If nothing else has worked, completely uninstall Ginkgo then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Ginkgo not working


2. Fix Ginkgo Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Ginkgo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Ginkgo not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Ginkgo may not be able to connect to the Internet when running in the background.

Reported Issues