Published by Dalcomsoft, Inc. on Nov 13, 2024

contact SUPERSTAR SMTOWN Chat with our AI-based SUPERSTAR SMTOWN Support
Avatar
Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with SUPERSTAR SMTOWN?



characters left:

Why chat with our AI SUPERSTAR SMTOWN Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of SUPERSTAR SMTOWN.
  3. Skip support wait times and emailing back and forth. Get help immediately.

contact SUPERSTAR SMTOWN image 1   contact SUPERSTAR SMTOWN image 2


What users are saying

1. There should be controls that allow me to change the size of the tap area so that I don't have to extend my finger super super out.I really love the SUPERSTAR games, but this one has made me rate it a 1 star, simply beacuse the game takes way to long to load, it gets to 99% and then it suddenly stops.

2. I have more loading time than play-time, and that kind of waiting, where it takes over a full minute to go from finishing a song, hitting lobby, and having the lobby load.Wish the music were longer.

3. It's super frustrating because it makes it so hard to move into the top leagues.Recently when I play a song (for every song) it always shows that I missed some of the colored circles when I pressed it at the right time.

4. Love the game but the touch syncing is always a bit funky no matter how many times I adjust it or how carefully I play.

5. I'm considering uninstalling just for these reasons...loving the app so far; the only reason i'm commenting this review is, because the game doesn't allow me to download the songs suddenly today.

6. i even left the app loading for about an hour and still nothing.. hope this is fixed.Pros: Fun, skill-based game that allows users to gradually up the difficulty level.

7. the game is also bugged when it tries showing the world record holders, it just shows 'dalcom id' with a blank profile, and a little blue emoji next to it; i think.

8. I can't get a screenshot because it's during the game.Game's not bad, music is great, and the game play itself works great.

9. Cons: There are days where the game keeps glitching in the middle of a song.

10. I've also had issues where all of a sudden the game won't load, or loading will be stuck at 4%.

11. EDIT: it works now.The game itself is fun and had good songs.

Steps to Troubleshoot & Fix SUPERSTAR SMTOWN Issues

1. Fix SUPERSTAR SMTOWN Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SUPERSTAR SMTOWN: Restarting the app will resolve most errors.
  2. Update the SUPERSTAR SMTOWN App. Here is how:
    1. On Android goto PlayStore » Search for "SUPERSTAR SMTOWN" » Open SUPERSTAR SMTOWN » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SUPERSTAR SMTOWN » click "UPDATE".
  3. Clear SUPERSTAR SMTOWN app cache: Clearing cached data will force your app to retrieve the latest data directly from SUPERSTAR SMTOWN servers.
    1. On Android, goto Settings » Apps » Select "SUPERSTAR SMTOWN" » click Storage » click "Clear Cache".
  4. Check SUPERSTAR SMTOWN app permissions. If any of these permissions required to use your device's features are disenabled, SUPERSTAR SMTOWN might not work.
  5. Uninstall and reinstall SUPERSTAR SMTOWN. If nothing else has worked, completely uninstall SUPERSTAR SMTOWN then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SUPERSTAR SMTOWN not working


2. Fix SUPERSTAR SMTOWN Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SUPERSTAR SMTOWN be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SUPERSTAR SMTOWN not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SUPERSTAR SMTOWN may not be able to connect to the Internet when running in the background.

Reported Issues

— 5 months ago by Daria

After the update, the download went well. But when she reached the end, the screensaver suddenly stopped and the game flew off. I tried reinstalling the app and restarting the phone, but everything remained as before. The download is in progress and at the end of the download, the game crashes. What to do?

— 1 year ago by HeavyBiter

Hello. About a year ago I've deleted all my cards from Superstar SM, JYP and Starship. Is it any chance to recover them?

— 3 years ago by Brlnez_

I have an account in your database with the name brlnez_and the email address that is linked to the account is berlianazkanabila02@redacted Meanwhile, for some reasons, I have decided not to use the account again, therefore I request that you kindly delete my account from your database and also wipe all notifications if any.

— 3 years ago by Brlnez_

Tolong