Contact Sketchfab Customer Service

Why chat with our AI Sketchfab Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Sketchfab.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. I gave it four stars due to me still being able to look around and having a search and filter function.I have to give it a four because even though the app is great for models and artwork it has a pretty major bug which results in me needing to uninstall it and install it again due to the app not loading when I start to run it, it likely won't load until anyone has done this, can you please fix that problem? Update: you can still find and download the app it's just that if you search for it on Google play store it won't show except on Google search at the Sketchfab website, bug still exists tho.Generally nice and simple to use, and with my limited experience not very buggy.

2. If I was looking for an improvement it would simply be to be able to land on the page with your own models rather than staff picksThis app is absolutely great, It sometimes helps me with my drawing since I'm a beginner artist.

3. You can group models you like in specific folders too! Only problem is the search system isn't specific (realistic dog doesn't bring up just realistic dog images) but it is free so I can't dock it for something minor like that.

4. I use this app to show off my models to different people, and even they find it easy to navigate abs move around the model.

5. The biggest issue I have with the app is that it doesn't cache the model and texture data, so if I'm using mobile data, trying to use the AR is constantly reloads the data if I jump between modesThe app does not work.

6. Password protected models can't be viewed even with the password.The apps a meh you have limited options to do things, some models don't show up, the app does not let you download things, etc.

7. but sometimes when I click on a model it turns into a pitch black, I hope you can fix that, and also can y'all also add a feature that we can move the models? Thank you! Goodbye.

8. The AR mode is really great, being able to see my and others models by walking around them.

9. Tons of great models you can move around and use as a great reference to draw.

10. I use the Web based version to upload but have the app to be able to quickly pull out my phone and show off my models.

11. You can insert models, rotate, scale, and move them.

1. Fix Sketchfab Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Sketchfab: Restarting the app will resolve most errors.
2. Update the Sketchfab App. Here is how:
   1. On Android goto PlayStore » Search for "Sketchfab" » Open Sketchfab » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sketchfab » click "UPDATE".
3. Clear Sketchfab app cache: Clearing cached data will force your app to retrieve the latest data directly from Sketchfab servers.
   1. On Android, goto Settings » Apps » Select "Sketchfab" » click Storage » click "Clear Cache".
4. Check Sketchfab app permissions. If any of these permissions required to use your device's features are disenabled, Sketchfab might not work.
5. Uninstall and reinstall Sketchfab. If nothing else has worked, completely uninstall Sketchfab then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Sketchfab not working

2. Fix Sketchfab Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Sketchfab be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Sketchfab not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Sketchfab may not be able to connect to the Internet when running in the background.