Published by CyberAgent Inc.

Report an issue with FRESH LIVE.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with FRESH LIVE - ライブ配信サービス?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of CyberAgent Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

FRESH LIVE Customer Insights

1. I've been using this for a while to watch my favorite radio broadcast, the service has been great and I love it! However, after the lastest update, it won't let me stream and keeps on buffering for a long time, which never happened to me.

2. Hope it gets fixed soon!cant watch video/streaming, and it happen on pc too, already test with other network its the same, even the paid channel i subscribed.

3. This app let you stream and watch various broadcasts with great quality.

4. watching video is good but option to adjust it to 5 seconds, etc.

5. watch live broadcasts done by Nyo Robotics.

6. whichever other app that I may be simultaneously using.

7. the video when it's zoomed in.

8. also good.

9. like the app Dailymotion.

Steps to Troubleshoot & Fix FRESH LIVE Issues

1. Fix FRESH LIVE Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart FRESH LIVE: Restarting the app will resolve most errors.
  2. Update the FRESH LIVE App. Here is how:
    1. On Android goto PlayStore » Search for "FRESH LIVE" » Open FRESH LIVE - ライブ配信サービス » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FRESH LIVE » click "UPDATE".
  3. Clear FRESH LIVE - ライブ配信サービス app cache: Clearing cached data will force your app to retrieve the latest data directly from FRESH LIVE servers.
    1. On Android, goto Settings » Apps » Select "FRESH LIVE - ライブ配信サービス" » click Storage » click "Clear Cache".
  4. Check FRESH LIVE app permissions. If any of these permissions required to use your device's features are disenabled, FRESH LIVE might not work.
  5. Uninstall and reinstall FRESH LIVE. If nothing else has worked, completely uninstall FRESH LIVE then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing FRESH LIVE not working


2. Fix FRESH LIVE Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make FRESH LIVE be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to FRESH LIVE not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, FRESH LIVE may not be able to connect to the Internet when running in the background.

Reported Issues