Contact iTag Customer Service

Why should I report an Issue with iTag?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sigtel Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Connect to proximity devices such as iTag and use them as proximity alarm or finder.

1. I would walk to my car that is only about 15 feet away from my phone and the out of range alarm would go of not with this app it works perfectly as it should..Excellent Alternative to Kindelf which unlike iTag only works while opened and in focus making the app completely useless; Kindelf GPS tracking for last known location is also terribly inaccurate whereas the iTag app has been perfect! -- iTag is easy to use, runs in the background and can customise the alarm sound.

2. Tthe site is nothong more than colorful grade school art class icons!! The app has MAJOR LACK of explanation Not once has the track device made a sound when proximity lost, or FOR ANY OTHER REASON OTHER THAN SUPPOSEDLY BEING PAIRED to sit around and do nothing, there is zero response from website.THIS APP AND FOUR PEOCES OF MUCH OVER PRICED PLASTIC WHILE SOON BE GONE...AVOID BUYING.!!!Yet to really put this to the test.

3. Cost wise... a cheap alternative on the market but only if you can hear it, in our case.Works very well was using the itracking app that I was told to use with the itag but kept on disconnecting alarm was going off for no reason saying it was out of range when it was right next to me lol.

4. It's cool to have I will go check out a different one I may come back who knows the app that I'm using could be for iphone I have Google pixel....I got this iTag device and found it very easy to connect once you download the iTag app.

5. However, the range is approx' 10m and the device needs to be connected 24/7 or disconnecting it causes the device to alarm constantly, like its taken out of range eg.

6. Or tips to hack, eg muffle tag?It doesn't last as a supporting device app.

7. Which is ridiculous! So with this app, when paired to a Galaxy Smart tag, it will trigger an alarm when Bluetooth connection is lost.

8. It is not practical for cats as they go out of range frequently.I had a device 20 years ago.

9. It's also quite far it drops and no settings for distance, nor anywhere to change the alarm sound, which for me is the rather tame Homecoming.

10. It would show a direction arrow on screen of the last direction before alarm.

11. Was able to connect right away to mobile device, but quickly disconnected and will not reconnect.

1. Fix iTag Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart iTag: Restarting the app will resolve most errors.
2. Update the iTag App. Here is how:
   1. On Android goto PlayStore » Search for "iTag" » Open iTag » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for iTag » click "UPDATE".
3. Clear iTag app cache: Clearing cached data will force your app to retrieve the latest data directly from iTag servers.
   1. On Android, goto Settings » Apps » Select "iTag" » click Storage » click "Clear Cache".
4. Check iTag app permissions. If any of these permissions required to use your device's features are disenabled, iTag might not work.
5. Uninstall and reinstall iTag. If nothing else has worked, completely uninstall iTag then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing iTag not working

2. Fix iTag Server issues & Internet Connection

1. Check network connection: An unstable Internet will make iTag be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to iTag not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, iTag may not be able to connect to the Internet when running in the background.