Contact FPCS Customer Service

Why should I report an Issue with FPCS - GDI?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of General Department of Immigration to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. FPCS ( Foreigners Present in Cambodia System ) app is to manage foreigner's information regarding their stay in Cambodia.

2. It will record foreigner information when they arrive in Cambodia at any entry point.

3. It will also record their data when they leave Cambodia.

4. The main purpose of FPCS is to protect foreigner safety and security in case of emergency when they are traveling throughout Cambodia.

1. I tried reinstalling and re-inputting everything but it says my account already exists - how can that be if I cant access my account because my phone number is invalid.

2. It won't accept the verification code and when I try to log in it says my phone number is invalid.

3. I went to the main page and try to access the app with my phone number and password.

4. After scanning the passport it asked for a phone number.

5. But after I put the code it said that my phone number is invalid.

6. scan my passport but said my phone is invalid, but try to scan my passport again said that the document is used.

7. After registered, still can't log in the apps, everytime said that my phone is invalid, then I have to change the new password everytime for log in.

8. And it said again my phone number is invalid.

9. After scanning passport and filling out a check in form app spins forever and never allows user to progress.When trying to create an account, the app just spins forever after a save the photograph of my passport.

10. "Access Denied" "Please fill in all required information" Year of birth is given as "2048" How could that ever be correct? "Document type" does not work.

11. I did input my number (Cambodian and registered) but I didn't receive any verification code and the app stopped.

1. Fix FPCS Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart FPCS: Restarting the app will resolve most errors.
2. Update the FPCS App. Here is how:
   1. On Android goto PlayStore » Search for "FPCS" » Open FPCS - GDI » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FPCS » click "UPDATE".
3. Clear FPCS - GDI app cache: Clearing cached data will force your app to retrieve the latest data directly from FPCS servers.
   1. On Android, goto Settings » Apps » Select "FPCS - GDI" » click Storage » click "Clear Cache".
4. Check FPCS app permissions. If any of these permissions required to use your device's features are disenabled, FPCS might not work.
5. Uninstall and reinstall FPCS. If nothing else has worked, completely uninstall FPCS then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing FPCS not working

2. Fix FPCS Server issues & Internet Connection

1. Check network connection: An unstable Internet will make FPCS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to FPCS not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, FPCS may not be able to connect to the Internet when running in the background.