Contact Essential Elements Interactive Customer Service

Why should I report an Issue with Essential Elements Interactive?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Hal Leonard to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Several exercises have incorrect metronome count-ins, leaving you unprepared and scrambling, and forcing you to memorize which practice songs are incorrect.It has helpful videos, but I wish you didn't have to log in every time you opened the app.

2. Also it doesn't do much for people learning an instrument individually, not in a class.I have purchased the books and entered the activation code and it keeps asking me for the code, so I enter it and says it's been used.

3. We have the book for the electric bass and for two days now we have been trying to log into the website through two different computers two different cell phones using the desktop site and the app.

4. Really great app for a beginner to learn with, you can play along to hear what the song is supposed to sound like and keep in time.

5. The downsides are that it can get glitchy if you have to continuously replay a song when you mess up and the "keep me logged in" feature doesn't work.

6. Then there is the extras that came with the activation of the books you own, they are now completely gone and in their place is a tab to "activate" your book.

7. Just a book and an app that has recordings of each song.App seems to have a real problem with strings.

8. But In the last month or so the practice log has become almost complete unreadable as the layout has no cohesion, it overlaps itself and has no rhyme or reason to its divisions.

9. Annoying! Taking more time to try to get it started!The recordings are great for practice.

10. The app itself is not set up well for mobile and requires log-in each time you open the app.The app won't let me change the accompaniments and is just staying at metronome which is unacceptable.

11. It would be nice if someone could reach out to me directly and sign me up for the site since my kid needs it for schoolHey guys! I love using your app.

1. Fix Essential Elements Interactive Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Essential Elements Interactive: Restarting the app will resolve most errors.
2. Update the Essential Elements Interactive App. Here is how:
   1. On Android goto PlayStore » Search for "Essential Elements Interactive" » Open Essential Elements Interactive » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Essential Elements Interactive » click "UPDATE".
3. Clear Essential Elements Interactive app cache: Clearing cached data will force your app to retrieve the latest data directly from Essential Elements Interactive servers.
   1. On Android, goto Settings » Apps » Select "Essential Elements Interactive" » click Storage » click "Clear Cache".
4. Check Essential Elements Interactive app permissions. If any of these permissions required to use your device's features are disenabled, Essential Elements Interactive might not work.
5. Uninstall and reinstall Essential Elements Interactive. If nothing else has worked, completely uninstall Essential Elements Interactive then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Essential Elements Interactive not working

2. Fix Essential Elements Interactive Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Essential Elements Interactive be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Essential Elements Interactive not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Essential Elements Interactive may not be able to connect to the Internet when running in the background.