Published by IFSTA - International Fire Service Training Assoc. on Aug 22, 2024

Report an issue with IFSTA Essentials 7.
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Why should I report an Issue with IFSTA Essentials 7?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of IFSTA - International Fire Service Training Assoc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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IFSTA Essentials 7 Customer Insights

1. Hopefully it is just a bug that gets resolved.I purchased the audio books and the practice exams before the update and everything was great.

2. EDIT* APP works great on Android devices, my tablet is Android and I like the larger screen to review the course material.

3. Half the time the videos don't load despite having full connection and even when the entire page is completed, it doesn't always register and allow you to move onto the next slide.

4. Been stuck for weeks on the same unit and support just tells me I'm doing it wrong when I'm doing exactly as they say.I love the concept because I don't have time to sit and read the textbook.

5. Just spent $79 on a digital version of a book I already have, assuming that the audio book and practice tests were included in that price.

6. As far as the audio book goes I would rather use my phone which is an iPhone, id rather not have to pay for the same information twice.Extremely buggy and unreliable.

7. Prior to the update the app functioned OK but would freeze 20 minutes into the audio books.

8. Thank you!! Otherwise it's great! Wish it would go through each chapter with out having to open my phone and hit the next chapter.

9. Now after the last two updates I've completed with the new interface it will not play the audio chapters at times and freezes even more often.

10. Tried opening and closing and then re-opening the app and the course but I am still stuck on the first page.

11. If I can't get what I paid for, I want a full refund.I don't normally leave reviews for apps but thought this needed pointing out.

Steps to Troubleshoot & Fix IFSTA Essentials 7 Issues

1. Fix IFSTA Essentials 7 Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart IFSTA Essentials 7: Restarting the app will resolve most errors.
  2. Update the IFSTA Essentials 7 App. Here is how:
    1. On Android goto PlayStore » Search for "IFSTA Essentials 7" » Open IFSTA Essentials 7 » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for IFSTA Essentials 7 » click "UPDATE".
  3. Clear IFSTA Essentials 7 app cache: Clearing cached data will force your app to retrieve the latest data directly from IFSTA Essentials 7 servers.
    1. On Android, goto Settings » Apps » Select "IFSTA Essentials 7" » click Storage » click "Clear Cache".
  4. Check IFSTA Essentials 7 app permissions. If any of these permissions required to use your device's features are disenabled, IFSTA Essentials 7 might not work.
  5. Uninstall and reinstall IFSTA Essentials 7. If nothing else has worked, completely uninstall IFSTA Essentials 7 then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing IFSTA Essentials 7 not working


2. Fix IFSTA Essentials 7 Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make IFSTA Essentials 7 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to IFSTA Essentials 7 not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, IFSTA Essentials 7 may not be able to connect to the Internet when running in the background.

Reported Issues