Published by Texas Advanced Computing Center

Report an issue with TACC Token.
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Why should I report an Issue with TACC Token?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Texas Advanced Computing Center to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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TACC Token Customer Insights

1. It says "undefined" all the time.Its not working for me, whatever code it generates, the website is not accepting it.Why cant i transfer it to new device just like google authenticator.It works.

2. TACC website isn't accepting the code generated by this app.

3. It isn't working for me either.

Steps to Troubleshoot & Fix TACC Token Issues

1. Fix TACC Token Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart TACC Token: Restarting the app will resolve most errors.
  2. Update the TACC Token App. Here is how:
    1. On Android goto PlayStore » Search for "TACC Token" » Open TACC Token » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TACC Token » click "UPDATE".
  3. Clear TACC Token app cache: Clearing cached data will force your app to retrieve the latest data directly from TACC Token servers.
    1. On Android, goto Settings » Apps » Select "TACC Token" » click Storage » click "Clear Cache".
  4. Check TACC Token app permissions. If any of these permissions required to use your device's features are disenabled, TACC Token might not work.
  5. Uninstall and reinstall TACC Token. If nothing else has worked, completely uninstall TACC Token then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing TACC Token not working


2. Fix TACC Token Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make TACC Token be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to TACC Token not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, TACC Token may not be able to connect to the Internet when running in the background.

Reported Issues