Contact Our Sandman Customer Service

Why should I report an Issue with Our Sandman?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Rundfunk Berlin-Brandenburg to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You can also download all videos and audio stories to your device. Always from 18. 00 o'clock on you can watch the daily Sandman sequence in the app and let yourself be brought to sleep safe and sound ....

2. In the media library with video and audio section you will find a lot of videos and audio stories of the Sandman and his friends.

3. Everything you play here you can record (video button in the upper right corner of the game world), save and send as a video.

4. Go on a discovery tour with the sandman through a colorful world full of surprises.

5. You can watch the daily bedtime stories of the sandman for seven days.

6. Fly with the Sandman helicopter or the rocket. Play with cute animals.

7. In the game world you are allowed to mix everything up, because with the "clean up button" (in the settings) you can clean up the world again and again.

8. By the way, there is no mask obligation here, but if you want you can put one on the sandman and his friends.

9. With its numerous objects, this "digital doll's house" is perfect for creative role-playing games.

10. Dress up with funny hats and glasses and mix cool magic potions.

11. Ride with great cars and trains.

1. Könnte mal ein frisches design vertragenSehr nett, würde es gern mit chromecast verwenden, geht leider nicht.Once again we can't watch tonight's episode.

2. Viel besser als die alte Version.Nicht schlecht, wäre noch besser wenn man aus der App casten könnte.Eine wunderschöne App.

3. Perfect holiday experience for small children 👎👎👎Hello I speak English I can't open the app sadly please fix it or mabye it's my wifiWunderschöner Opener.

4. Mein Sohn liebt es!Gut gemacht für die kleinen.

5. Horrible - downloaded videos hang up while playing.

6. Freue mich auf den weiteren Ausbau dieser App.

7. Dickes Lob.Sehr schöne App.

8. For some reason the function is missing today.

1. Fix Our Sandman Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Our Sandman: Restarting the app will resolve most errors.
2. Update the Our Sandman App. Here is how:
   1. On Android goto PlayStore » Search for "Our Sandman" » Open Our Sandman » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Our Sandman » click "UPDATE".
3. Clear Our Sandman app cache: Clearing cached data will force your app to retrieve the latest data directly from Our Sandman servers.
   1. On Android, goto Settings » Apps » Select "Our Sandman" » click Storage » click "Clear Cache".
4. Check Our Sandman app permissions. If any of these permissions required to use your device's features are disenabled, Our Sandman might not work.
5. Uninstall and reinstall Our Sandman. If nothing else has worked, completely uninstall Our Sandman then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Our Sandman not working

2. Fix Our Sandman Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Our Sandman be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Our Sandman not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Our Sandman may not be able to connect to the Internet when running in the background.