Contact 携程旅行 Customer Service

Why should I report an Issue with 携程旅行?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of 携程旅行网 to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. English version of ctrip charges 15% to 20% more money from foreigners for same flights.This company is a fraud!! It's been a month after I applied for a refund for my international air tickets and I still haven't gotten my money back!! I've called their customer service a million times and every time they replied with the same excuse that the money is still held by the airline.

2. The airline again moved the departure flight and after we decided to cancel the whole thing, ctrip kept my flights on for the next 3 days causing me to pay extra cancellation fees.

3. Saved me so much time and hassle when it comes to booking transportation.Works as intended but somehow your first flight may be changed making transit impossible, and they won't handle itLove the web-phone to talk with support team when online Q&A is insufficient to answer my queries.

4. The airline postponed my departure flight for AFTER the return flight I have bought through ctrip and we had to pay extra to move the return flight to the date that worked for us.

5. Don't ever spend any money on this app or you won't get it backI had booked my flight on #Ctrip.

6. The prompt and timely response of the support team really helps when you are stuck in some unexpected situation(s) regarding hotel and flights.

7. I've also contacted the airline themselves and they said my tickets have been refunded to 携程旅行网! 携程旅行网 is withholding my money till now.

8. I was only refunded the original flight cost and not the S$243 that I had paid to make the changes.

9. The flight was subsequently cancelled and I was asked by #Ctrip to request a refund.

10. the best way is to find hotel information from ctrip but dont book from them.

11. Any attempt to call customer service just ends in them saying "we don't have any available customer support so we're hanging up on you now." Some of the worst customer service I have ever seen.

1. Fix 携程旅行 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart 携程旅行: Restarting the app will resolve most errors.
2. Update the 携程旅行 App. Here is how:
   1. On Android goto PlayStore » Search for "携程旅行" » Open 携程旅行 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 携程旅行 » click "UPDATE".
3. Clear 携程旅行 app cache: Clearing cached data will force your app to retrieve the latest data directly from 携程旅行 servers.
   1. On Android, goto Settings » Apps » Select "携程旅行" » click Storage » click "Clear Cache".
4. Check 携程旅行 app permissions. If any of these permissions required to use your device's features are disenabled, 携程旅行 might not work.
5. Uninstall and reinstall 携程旅行. If nothing else has worked, completely uninstall 携程旅行 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing 携程旅行 not working

2. Fix 携程旅行 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make 携程旅行 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to 携程旅行 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, 携程旅行 may not be able to connect to the Internet when running in the background.