Contact Zumiez Customer Service

Why should I report an Issue with Zumiez?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Zumiez Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Zumiez App is the easiest way to stay connected to Zumiez. *Help us continue to evolve the app: by reacting to products and rewards, answering questions and by sending feedback. *Quick access to zumiez. *Why are you still reading this?

2. The Zumiez app is the easiest way to get Stash points and access to exclusive one-of-a-kind rewards, limited edition merchandise, and once-in-a-lifetime experiences from your favorite brands in The Zumiez Stash.

3. Select your favorite Zumiez store and chat with the employees that work at your local Zumiez.

4. The more you use the Zumiez App and give feedback, the more it evolves to be custom to what you want to see!

5. Keep us in your pocket and take Zumiez with you everywhere you go!

6. Shop a personalized, customizable feed of brands and products picked just for you.

7. You should just download this app already! Its Free!

1. you have to do a lot of clicking to see it a bunch of points and I don't think the reward is anything special good luck everyonethe was running well for me never had any kinds of problems with it, until I just recently went on vacation, I decided to check my app and it logged me out and I've tried logging back it countless times and it wont let me, it just continually says "invalid login credentials", I'm really annoyed now because I recently made a big purchase at a store and now I have no way of accessing my pointsThis app is logical and has an easy flow to it.

2. If I just use the website on my browser app it loads faster and is more responsive (the website has its own problems though).Love Zumiez, but the app simply won't work at all on Pixel phones.

3. I love the "skatergirl" style and this is the perfect shop to shop at as well as to shop for skateboard decks!! I am trying to learn to skateboard.Update 04/09/2020: The app is again broken.

4. It would be nice if I didn't have to click on a button that takes me to the website to shop instead of shopping in the app.

5. No longer keeping the app.Not sure why anyone would keep this app if it just sends you to the website to shop anyway.

6. I'd really like to be able to see my points and rewards without needing to buy an apple phone.It could be more organized and I'm just saying this because I am a very organized person.

7. I made an account but it won't let me in unless I link my zumiez and zumiez stash account.

8. Why keep adding features that dont work? Just fix the app so that I dont lose my points that I have saved up.

9. I'm not a fan of shopping apps, but this one is the bomb-diggity! And no skater can afford to miss out on these rewards!The app was decent until the last 2 weeks or so.

10. When clicking on notification banners for the app, the app opens and immediately crashes or does not take you to the correct page.

11. Overall, it is very hard to navigate, the menus are placed in wierd locations and there seems to be multiple versions of a settings page.

1. Fix Zumiez Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Zumiez: Restarting the app will resolve most errors.
2. Update the Zumiez App. Here is how:
   1. On Android goto PlayStore » Search for "Zumiez" » Open Zumiez » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Zumiez » click "UPDATE".
3. Clear Zumiez app cache: Clearing cached data will force your app to retrieve the latest data directly from Zumiez servers.
   1. On Android, goto Settings » Apps » Select "Zumiez" » click Storage » click "Clear Cache".
4. Check Zumiez app permissions. If any of these permissions required to use your device's features are disenabled, Zumiez might not work.
5. Uninstall and reinstall Zumiez. If nothing else has worked, completely uninstall Zumiez then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Zumiez not working

2. Fix Zumiez Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Zumiez be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Zumiez not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Zumiez may not be able to connect to the Internet when running in the background.