Published by Zoho Corporation on Nov 13, 2024

contact Zoho Cliq - Team Chat Chat with our AI-based Zoho Cliq Support
Avatar
Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Zoho Cliq?



characters left:

Why chat with our AI Zoho Cliq Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Zoho Cliq.
  3. Skip support wait times and emailing back and forth. Get help immediately.

contact Zoho Cliq - Team Chat image 1   contact Zoho Cliq - Team Chat image 2


What users are saying

1. Also when recording voice messages it stops when my screen turns off.the app seems quite unstable I'm not sure if it is my phone's modest configuration or the app sucks, but it is a problem anyways navigation is dodgy i cannot navigate back to chats, once i open a chat by clicking on the notification, which is a bit annoyingIncoming call notification doesnt work.

2. It appears to be a great alternative to FB owned Whatsapp.... Only one problem... You can't send any messages! I added a friend of mine, I was able to send ONE message and then it quit.

3. There is no help link on the app, searching the web for help/support is old showing people with the same problem and years later it looks like the problem has not been resolved.It has allowed me to categorize my texts for executives vs Drivers.

4. Suggestion send email with maintenance dates and times to users so no issues.Not very user friendly, meaning that it's not intuitive at all.

5. I only use it because it's required by my organization, but in general I prefer to use WhatsApp because it's much more user friendly.When Yahoo messenger quit, we analyzed many and this was one of two that seemed to have everything we needed.

6. I tried Zoho Mail years ago and am happy to see how far the company has taken the original products and vision.Too many check-ups for identity, two-factor, etc.

7. Also customer service excellent.My favorite Zoho product! Cliq is comparable to Discord/Slack and integrates well with all the other Zoho Workplace apps.

8. I appreciate that there's a generous free tier and very cost-effective ways to bundle an upgrade with other subscriptions Zoho offers.

9. A nice feature to add would be the option to play the vn by 2x speed, like in telegram.It looks like it has been a while since anyone rated thjs app.

10. It runs very slow, scrolling is choppy, and when sharing a link to a chat from an external browser it takes forever to load in.

11. The only issue I have had, has been with the office/email system going down, not functioning periodically.

Steps to Troubleshoot & Fix Zoho Cliq Issues

1. Fix Zoho Cliq Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Zoho Cliq: Restarting the app will resolve most errors.
  2. Update the Zoho Cliq App. Here is how:
    1. On Android goto PlayStore » Search for "Zoho Cliq" » Open Zoho Cliq - Team Chat » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Zoho Cliq » click "UPDATE".
  3. Clear Zoho Cliq - Team Chat app cache: Clearing cached data will force your app to retrieve the latest data directly from Zoho Cliq servers.
    1. On Android, goto Settings » Apps » Select "Zoho Cliq - Team Chat" » click Storage » click "Clear Cache".
  4. Check Zoho Cliq app permissions. If any of these permissions required to use your device's features are disenabled, Zoho Cliq might not work.
  5. Uninstall and reinstall Zoho Cliq. If nothing else has worked, completely uninstall Zoho Cliq then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Zoho Cliq not working


2. Fix Zoho Cliq Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Zoho Cliq be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Zoho Cliq not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Zoho Cliq may not be able to connect to the Internet when running in the background.

Reported Issues

— 3 years ago by Oscar

Hi there I accidentally created an account on cliq using the email - oscar.beamish@redacted I'm wanting to now update my existing cliq account (oscarbeamish@redacted) with this new email but it says the account already exists. Could you please delete it so I can update my old account please? Cheers, Oscar

— 3 years ago by kishore

I need to delete my Cliq account since I have a problem in joining organization.