Published by Zaxby's Franchising, Inc on Jun 12, 2024

contact Zaxby's Znet Chat with our AI-based Zax Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Zax?



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Why chat with our AI Zax Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Zax.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Really nice way to keep in formed with coworkers and update everyone at once😎❤️💙Won't work on an Android phoneCorporation could do better with their management in York,South Carolina.

2. I have a free meal for my birthday but can't get it.I love this app.

3. Very DisrespectfulCould not get anything to work.

Steps to Troubleshoot & Fix Zax Issues

1. Fix Zax Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Zax: Restarting the app will resolve most errors.
  2. Update the Zax App. Here is how:
    1. On Android goto PlayStore » Search for "Zax" » Open Zaxby's Znet » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Zax » click "UPDATE".
  3. Clear Zaxby's Znet app cache: Clearing cached data will force your app to retrieve the latest data directly from Zax servers.
    1. On Android, goto Settings » Apps » Select "Zaxby's Znet" » click Storage » click "Clear Cache".
  4. Check Zax app permissions. If any of these permissions required to use your device's features are disenabled, Zax might not work.
  5. Uninstall and reinstall Zax. If nothing else has worked, completely uninstall Zax then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Zax not working


2. Fix Zax Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Zax be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Zax not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Zax may not be able to connect to the Internet when running in the background.

Reported Issues

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