Contact XFINITY TV Remote Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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3. Skip support wait times and emailing back and forth. Get help immediately.

1. This app did have some technical issues that kept you from logging in, but at least in my case those issues have been cleared up, so I changed my rating back to a 5.It's very convinent, it has the remote functions and TV guide.

2. Where's the power button? Where's the volume button? Where's the FLAVOR? If you need a channel guide or just a quick fix for about an hour before you find the remote under the couch or something, this is for you.

3. Thanks a lot, guys! 🙃I really like this App, not only is a good channel guide but like the name says it's also a cable remote.

4. The screenshots in the Google Play store show an actual remote control page where you can press play or pause or scroll up and down but none of this loaded with the app.

5. It also doesn't allow you to listen through your cell phone with headphones which would be a huge bonus.For having such an intuitive physical remote, why not develop an app that mirrors that? It's usable, yes.

6. It's the principal of it.) Overnighting the remote would be nice too since you're forcing me to use this sub par app.Hey Xfinity, this is a great app! I have been using it for a while and I have yet to encounter any major bugs.

7. I suggest Xfinity replace the microphone icon with a remote icon.The app worked for a while, but stopped working.

8. You can start a program but then you have to use your regular remote to pause, stop, continue play etc.

9. Thanks!Lost my remote and was hopeful this would work until the remote turned up, but nope.

10. However, it's very confusing at the fact that it doesn't immediately indicate that it has all the functions of the remote.

11. Also, replacing a remote under a year old with little to no use should be free(I had to ask for reimbursement, which I got.

1. Fix XFINITY TV Remote Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart XFINITY TV Remote: Restarting the app will resolve most errors.
2. Update the XFINITY TV Remote App. Here is how:
   1. On Android goto PlayStore » Search for "XFINITY TV Remote" » Open XFINITY TV Remote » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for XFINITY TV Remote » click "UPDATE".
3. Clear XFINITY TV Remote app cache: Clearing cached data will force your app to retrieve the latest data directly from XFINITY TV Remote servers.
   1. On Android, goto Settings » Apps » Select "XFINITY TV Remote" » click Storage » click "Clear Cache".
4. Check XFINITY TV Remote app permissions. If any of these permissions required to use your device's features are disenabled, XFINITY TV Remote might not work.
5. Uninstall and reinstall XFINITY TV Remote. If nothing else has worked, completely uninstall XFINITY TV Remote then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing XFINITY TV Remote not working

2. Fix XFINITY TV Remote Server issues & Internet Connection

1. Check network connection: An unstable Internet will make XFINITY TV Remote be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to XFINITY TV Remote not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, XFINITY TV Remote may not be able to connect to the Internet when running in the background.