Contact Stash2Go Customer Service

Why should I report an Issue with Stash2Go: Ravelry on the Go?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Stash2Go to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I often find that I have to click the check box and save after entering each line.Do not trust the row counter when your phone is on airplane mode!!! I recently had it lose all of my progress (about 30 rows plus change of row counter title), and another time it gave me too many rows upon landing and reconnecting to wifi.

2. If this was much smoother and didn't have a million bugs, I'd buy a premium but as it is now? No way.Been using this app for a long time, it was great for keeping track of my pattern progress, uploading images, and easy access to my library.

3. It would only save when it felt like it, and a few times saved but then erased info! Not user friendly as the screen flips back and forth when you try and save, and the choose Ravelry yarn feature is hit and miss as to whether it will save that info, either.

4. I'm better off adding the patterns I want on the Ravelry website and then organizing them with the app.

5. So now I'm stuck with patterns I've done or don't want.This app could be so great, but there are so many glitches in the navigation that it severely hampers its usability.

6. When adding patterns as favorites, it saves it twice instead of offering an option to remove from favorites.

7. After spending an hour trying to enter some yarn and only getting through 4, I gave up and deleted the app.The app is not perfect but I use it and depend on it.

8. 3 months after my original review the Developer replied to me and a bunch of other 1-star reviews that they can only discuss ideas and feedback on the forum.

9. Between profile settings and login, to search navigation and selecting items.

10. Been trying to email the developer for over a month now and no response so I'm here now since I see that they reply to reviews.I like this app the most, but it still has a lot of room for improvement.

11. My saved searches don't work, and the filters aren't all available like on the website.

1. Fix Stash2Go Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Stash2Go: Restarting the app will resolve most errors.
2. Update the Stash2Go App. Here is how:
   1. On Android goto PlayStore » Search for "Stash2Go" » Open Stash2Go: Ravelry on the Go » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Stash2Go » click "UPDATE".
3. Clear Stash2Go: Ravelry on the Go app cache: Clearing cached data will force your app to retrieve the latest data directly from Stash2Go servers.
   1. On Android, goto Settings » Apps » Select "Stash2Go: Ravelry on the Go" » click Storage » click "Clear Cache".
4. Check Stash2Go app permissions. If any of these permissions required to use your device's features are disenabled, Stash2Go might not work.
5. Uninstall and reinstall Stash2Go. If nothing else has worked, completely uninstall Stash2Go then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Stash2Go not working

2. Fix Stash2Go Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Stash2Go be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Stash2Go not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Stash2Go may not be able to connect to the Internet when running in the background.