Contact Webroot Customer Service

Why should I report an Issue with Webroot Mobile Security & AV?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Webroot Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. 2 weeks later & all we are getting is 'we know something's wrong.' I hope it isn't a coincidence that this terrible response happened shortly after an announced acquisition of Webroot.Their security software is great which is why I keep using their products, but lately they've been plagued by a few different bugs that amount to me paying for features that are not available until fixed.

2. I have deleted the app and will be looking at others when my subscription runs out.Massive battery drain I've been using Webroot for years on Mobile and PC.

3. A recent update has stopped the app from crashing every 2 seconds but now I get a constant stream of notifications that the scan is out of date even immediately after a scan ends.For years I have subscribed to Webroot & used it on my devices.

4. I've been using Webroot for both computer and phone for the last few years.

5. I hope these issues get resolved soon, otherwise I cannot recommend this as a good security app.App last updated more than 2 years ago? I've been a happy customer using their desktop product for several years now.

6. My battery settings pointed to Webroot as the culprit, and I started seeing reviews from other users experiencing the same thing.

7. when both my phone and tablet displayed that over 40% of my battery use went to the Webroot app.

8. Webroot had to be uninstalled for almost a month while they fixed the battery drain issue.

9. Although, in the past week I noticed my phone was getting warm when idle, and the battery was draining at an alarming rate (avg 6 hours vs the normal 26).

10. For fear of damage to my phone due to the excess heat and battery drain, I had to uninstall.

11. The interface is very outdated and i noticed the last update was from July 2019...more than 2 years ago! Clearly no one is maintaining the mobile product.

1. Fix Webroot Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Webroot: Restarting the app will resolve most errors.
2. Update the Webroot App. Here is how:
   1. On Android goto PlayStore » Search for "Webroot" » Open Webroot Mobile Security & AV » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Webroot » click "UPDATE".
3. Clear Webroot Mobile Security & AV app cache: Clearing cached data will force your app to retrieve the latest data directly from Webroot servers.
   1. On Android, goto Settings » Apps » Select "Webroot Mobile Security & AV" » click Storage » click "Clear Cache".
4. Check Webroot app permissions. If any of these permissions required to use your device's features are disenabled, Webroot might not work.
5. Uninstall and reinstall Webroot. If nothing else has worked, completely uninstall Webroot then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Webroot not working

2. Fix Webroot Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Webroot be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Webroot not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Webroot may not be able to connect to the Internet when running in the background.