Contact My Water+ Customer Service

Why should I report an Issue with My Water+?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Water.com - DS Services Of America - Cott Corp to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. We offer a diverse portfolio  of bottled water brands, flavored water, sparkling water, enhanced water, 3 and 5 gallon, and case packs formats.

2. Staying hydrated at home or office has never been easier than with the My Water + app from Primo Water.

3. You can now manage your bottled water delivery service anytime, anywhere.

4. You can also check out our assortment of coffee, tea, and hot chocolate.

5. Have all your favorite beverages delivered right to your door! 
Some of our great tasting brands across the U. S. and Canada are Alhambra, Canadian Springs, Crystal Rock, Crystal Springs, Deep Rock, Hinckley Springs, Kentwood Springs, Labrador Source, The Mountain Valley, Mount Olympus, Sierra Springs, Sparkletts, Vermont Pure, Primo Water Purified (Primo Pure) and Alkaline (Primo Plus).

1. I can easily order water and other products, cancel delivery, pay bill's, view invoices, make contact and other necessary account activities.

2. Then build features around that cohesive plan.I have been using Crystal Water Delivery for about a week now, and I am very happy with the service so far.

3. You can't pay your bill, add extra deliveries, or even see any account info other than your delivery address.

4. It's sad that I can change my address and order amount easily on the app but I can't change the frequency of deliveries as easily.UPDATE: Though new features were added, there is still a lot of improvements needed.

5. There are some other options which are not available on the app like rescheduling to a specific date or delaying the delivery but I can always do that on phone so I'm not too concerned about thatThe app is pretty straight forward but I have one problem.

6. Primary needs should be: paying bill, seeing past payments, updating delivery, ordering new.

7. I signed up for Crystal Water Delivery because I was tired of buying bottled water from the store.

8. I'm a longtime customer and I'm happy the company is developing an app, but right now it definitely needs work.Seems to miss the mark for user needs.

9. Great job on the update.The app is not user friendly and doesn't have all the features you would expect.

10. I'd suggest some user journey maps to identify user needs and outline the overall user experience you want for the users.

11. When you back up, it takes you to the home screen, not view scheduled order.This app update is on the money.

1. Fix My Water+ Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My Water+: Restarting the app will resolve most errors.
2. Update the My Water+ App. Here is how:
   1. On Android goto PlayStore » Search for "My Water+" » Open My Water+ » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Water+ » click "UPDATE".
3. Clear My Water+ app cache: Clearing cached data will force your app to retrieve the latest data directly from My Water+ servers.
   1. On Android, goto Settings » Apps » Select "My Water+" » click Storage » click "Clear Cache".
4. Check My Water+ app permissions. If any of these permissions required to use your device's features are disenabled, My Water+ might not work.
5. Uninstall and reinstall My Water+. If nothing else has worked, completely uninstall My Water+ then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My Water+ not working

2. Fix My Water+ Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My Water+ be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My Water+ not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My Water+ may not be able to connect to the Internet when running in the background.