Published by Saarländischer Rundfunk

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Why should I report an Issue with SR - Saarländischer Rundfunk?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Saarländischer Rundfunk to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

SR Customer Insights

Steps to Troubleshoot & Fix SR Issues

1. Fix SR Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SR: Restarting the app will resolve most errors.
  2. Update the SR App. Here is how:
    1. On Android goto PlayStore » Search for "SR" » Open SR - Saarländischer Rundfunk » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SR » click "UPDATE".
  3. Clear SR - Saarländischer Rundfunk app cache: Clearing cached data will force your app to retrieve the latest data directly from SR servers.
    1. On Android, goto Settings » Apps » Select "SR - Saarländischer Rundfunk" » click Storage » click "Clear Cache".
  4. Check SR app permissions. If any of these permissions required to use your device's features are disenabled, SR might not work.
  5. Uninstall and reinstall SR. If nothing else has worked, completely uninstall SR then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SR not working


2. Fix SR Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SR be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SR not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SR may not be able to connect to the Internet when running in the background.

Reported Issues