Contact Wales Online Customer Service

Why should I report an Issue with Wales Online?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Reach plc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Stay informed on all parts of Welsh life from political analysis to the latest news from our rugby and football teams.

2. Get the latest breaking news, compelling journalism and exclusive reporting at your fingertips.

3. From breaking news stories to traffic updates, we'll keep you informed and connected.

4. WalesOnline provides breaking news, award-winning original reporting, entertainment and more.

5. Plan your weekends with ease and stay up to date with Welsh culture, from the biggest gig announcements to the latest restaurant reviews.

6. Be the first to know about important news, updates and events with our real-time push notifications.

7. Get the latest team news, interviews, expert analysis and more.

8. Save articles to read later, even when you're offline, so you can enjoy your news on the go, anytime.

9. Never miss a moment of the action with our extensive coverage of our rugby and football teams.

10. Never miss out on a top story with access to unlimited articles and exclusive content.

11. Share articles with friends, leave comments, and participate in polls to voice your opinions.

1. World news and politics keep the same stories for days on end.Too many adverts that are usually totally irrelevant...I've uninstalled it once and probably will do so again at some pointThe journalism is flakey, proof reading definitely so, and the terms and conditions are worrying.

2. The adverts can be a little intrusive.Gets a point for generally good news stories but the comments section (which has now been locked) is/was very irritating.

3. Shame as originally it was a really good app with great stories but the coverage of covid etc was dreadful, scaremongering, and very left wing.The app is really unstable.

4. As for the app itself, reopening it takes two or three refreshes to get new articles and although it sends an email when someone answers a comment, the link included doesn't always take you to that comment.

5. Needs to be looked at.When reading the news via the app, whatever I'm reading disappears and I'm redirect back to the top page.

6. Very left wing in my opinion but it seems to be the only platform for Welsh news available.

7. It keeps going back to the previous days updateOne of the worst news apps I have used.

8. Irritating!When it updates, each day doesn't work great like it used to take 2 or 3 before it works properly.

9. Crashes all the time updates when your in the middle of reading a badly written article.

10. If you type certain "key words", the comments disappear, press return on your phone, they disappear.

11. You start typing, touch any other part of your screen and it disappears.

1. Fix Wales Online Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Wales Online: Restarting the app will resolve most errors.
2. Update the Wales Online App. Here is how:
   1. On Android goto PlayStore » Search for "Wales Online" » Open Wales Online » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Wales Online » click "UPDATE".
3. Clear Wales Online app cache: Clearing cached data will force your app to retrieve the latest data directly from Wales Online servers.
   1. On Android, goto Settings » Apps » Select "Wales Online" » click Storage » click "Clear Cache".
4. Check Wales Online app permissions. If any of these permissions required to use your device's features are disenabled, Wales Online might not work.
5. Uninstall and reinstall Wales Online. If nothing else has worked, completely uninstall Wales Online then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Wales Online not working

2. Fix Wales Online Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Wales Online be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Wales Online not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Wales Online may not be able to connect to the Internet when running in the background.